Medical Office Receptionist

Valor Healthcare; New Braunfels (TX); On-site; USD 30,000 - 45,000; Full time

Job summary

Join a leading healthcare provider as a Medical Office Receptionist in New Braunfels, focusing on patient care and administrative support. You will collaborate with healthcare professionals, ensuring quality services to veterans and fostering an efficient clinic environment. This full-time role requires strong customer service skills, computer proficiency, and a positive demeanor.

Benefits

Competitive salary

Excellent benefits

Generous time off

Qualifications

• 1-year experience in a clinical or call center environment preferred.
• Current Basic Life Support certification required.
• Proficiency in written and spoken English.

Responsibilities

• Assist with administrative support related to patient care.
• Check patients in and out of the clinic.
• Provide excellent customer service to veterans and visitors.

Skills

Customer Service

Organizational Skills

Computer Skills

Education

High School Diploma/GED

Tools

Electronic Medical Records (EMR)

Job description

Join to apply for the Medical Office Receptionist role at Valor Healthcare.

Valor Healthcare is seeking a passionate Medical Office Receptionist to join our team at the Community Based Outpatient Clinic (CBOC) in New Braunfels. We offer a competitive salary, excellent benefits, generous time off, and a weekday schedule in exchange for your dedication and experience.

Our mission is to provide quality healthcare to America's veterans through our healing focus, indebted hearts, and tireless resolve. Valor operates over 50 VA CBOCs nationwide as a contractor for the U.S. Department of Veterans Affairs, offering services including primary care, diagnostics, laboratory, telehealth, behavioral health, and more.

As a Medical Office Receptionist, you will provide prescribed medical treatment and personal care services to patients with diseases and injuries seeking treatment in the clinic, as directed by physicians or mid-level providers. You will collaborate with the core PACT Team (Primary Care Provider, RN, and Medical Assistant) and the expanded PACT Team, including family/caregivers, VA, and community-based services involved in developing the patient care plan.

Core Responsibilities

• Assist with administrative support related to patient care.
• Input all patients' information into VISTA/CPRS.
• Verify clinical reminders "due" at each patient visit are completed prior to check-out.
• Check patients in and out of the clinic.
• Schedule clinic appointments.
• Answer phones and relay messages promptly.
• Fulfill compliance requirements of the Office of Inspector General (OIG), Joint Commission (JC), Environment of Care (EOC), lab compliance, and other related items.
• Provide excellent customer service to veterans, colleagues, and visitors, both in person and over the phone.
• Participate in outreach events to support enrollment initiatives.
• Support patient enrollment and retention in appointments, follow-ups, or nurse visits.
• Support and embrace new clinical or operational initiatives.

Qualifications

• High School Diploma/GED or equivalent.
• Strong computer skills; EMR experience preferred.
• High-quality customer service and organizational skills.
• Minimum 1-year experience in a clinical or call center environment (preferred).
• Credentialed and in good standing with the Veterans Health Administration (VA).
• Current Basic Life Support certification (renewed as required) and ACLS as specified by VAMC contract.
• Proficiency in written and spoken English.
• Energetic and optimistic demeanor.
• This is a safety-sensitive position.

Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Health Care Provider
• Industries: Administrative and Support Services