Medical Office Receptionist

Premise Health Inc.; Milwaukee (WI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Life and disability insurance

401(k) with company match

Paid holidays and vacation time

Wellness program

Employee assistance program (EAP)

Virtual primary care and behavioral/te

Job summary

Premise Health Inc. is seeking a Full Time Medical Office Receptionist to serve Northwestern Mutual employees at the Health Center in Downtown Milwaukee, WI. The role requires Epic EMR experience and prior medical office experience.

The successful candidate will handle front desk tasks, scheduling, patient check-in, billing support, and referral coordination in a fast-paced healthcare environment. A strong customer service mindset and professional demeanor are essential.

Qualifications

• Experience in a medical/healthcare office setting is required.
• Epic EMR experience is required.

Responsibilities

• Organizes and maintains a filing system for patient charts, including generating chart numbers, filing, and pulling charts.
• Answers telephone and directs callers or initiates a triage slip for response by medical personnel.
• Schedules appointments and enters appointment date and time into the computerized scheduler.
• Conducts reminder calls to all patients.
• Greets and directs patients, salespeople, and visitors.
• Registers patients by verifying records are up to date and accurate in the system.
• Coordinates referrals for patients through insurance and other physician offices or specialists.
• Prepares all billings in the computerized system for processing by finance.
• Collects payment from patients and reconciles daily cash reports.
• Identifies ways to improve quality and demonstrates accuracy and thoroughness.
• Solves problems timely by gathering and analyzing information and developing alternatives.
• Maintains professionalism and respectful conduct in all interactions.
• Adapts to changing priorities and performs additional duties as assigned.

Skills

Customer service

Phone etiquette

Interpersonal skills

Multitasking

Education

High school diploma or GED

Front office certificate in medical setting

Tools

Epic EMR

Job description

Premise's mission is to help people get, stay, and be well. We hope you will join us in our mission and experience why amazing health starts with amazing healthcare. For more information, visit www.premisehealth.com.

As a Full Time Medical Office Receptionist, you'll provide care to client employees and their dependents of Northwestern Mutualin our Health Center located inDowntown Milwaukee, WI.

About This Role

• Full-Time: 40 hours per week

• Schedule:

  • Four 9-hour days, 7:30 AM–5:00 PM

  • One 4-hour day, 7:30 AM–11:30 AM

  • Days: To be determined

• Experience Required: Previous medical/healthcare office experience

• EMR Experience: Epic experience required

What You’ll Do

• Organizesand maintains a filing system for patient charts, including generating chart numbers, filing, and pulling charts
• Answers telephone and either responds to inquiry, directs caller to appropriate personnel, or initiates a triage slip for response by medical personnel
• Schedules appointments and enters appointment date and time into computerized scheduler.
• Conducts reminder calls to all patients
• Greets and directs patients, salespeople, and visitors
• Registers patients by verifying that patient's record is up to date and accurate. Makes appropriate changes in computer system and on patient's chart
• Coordinates referrals for patients through insurance and other physician offices or specialists
• Prepares all billings in computerized system for processing by finance
• Collects payment from patients and reconciles daily cash reports
• Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness
• Ability to identify and solve problems in a timely manner; gathering and analyzing information skillfully, developing alternate solutions
• Exceptional interpersonal skills; listening skills are essential while remaining open to other ideas and trying new things
• Conducts self with professionalism and in a tactful manner, treating others with respect and consideration
• Follows through on commitments
• Strong customer service orientation, responding quickly and appropriately to customer needs, and managing difficult or emotional situations
• Demonstrates ability to perform and maintain Annual Competencies
• May require other duties as assigned

What You’ll Bring

• High school diploma/GED required
• One year certificate from college or technical school with concentration in front office support for medical settings preferred
• At least 3 year experience in a front desk/customer service related field required
• Experience in a medical office preferred

Work-life balance is at the foundation of how decisions are made and where Premise is headed. We can only help people get, stay, and be well if we do the same for ourselves. In addition to competitive pay, Premise offers full-time team members benefits including medical, dental, vision, life and disability insurance, a 401(k) program with company match, paid holidays and vacation time, a company-sponsored wellness program, EAP, access to virtual primary care and virtual behavioral health at no cost for team members and their dependents. Additional benefits can be viewed here: https://jobs.premisehealth.com/benefits.

Premise is an equal opportunity employer; we value inclusion and do not discriminate based on race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy and related conditions), gender identity or expression, sexual orientation, age, physical or mental disability, genetic information, past, current or prospective service in the uniformed services, or any other characteristic protected under applicable federal, state, or local law.