Medical Office Receptionist

PREMISE HEALTH; Milwaukee (WI); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with company match

Paid holidays and vacation

Job summary

Premise Health is hiring a Full-Time Medical Office Receptionist for the Health Center in Downtown Milwaukee, WI, serving Northwestern Mutual employees and dependents. You will manage patient intake, scheduling, and billing processes with Epic EMR support. Strong customer service and healthcare front desk experience are required.

The role emphasizes professional communication, problem solving, and teamwork in a fast-paced environment, with full-time hours and a patient-centered approach.

Qualifications

• High school diploma or GED required.
• One year certificate in front office/medical settings preferred.
• At least 3 years of front desk/customer service experience required.
• Healthcare/medical office experience preferred.

Responsibilities

• Organize and maintain patient charts and filing system.
• Answer calls, triage and direct to appropriate staff.
• Schedule appointments and enter data in the scheduler.
• Conduct reminder calls to patients and greet visitors.
• Register patients and update records in the system.
• Coordinate referrals with insurers or specialists.
• Prepare bills and process patient payments; reconcile daily cash.
• Identify process improvements and maintain quality accuracy.
• Demonstrate professional behavior and strong customer service.

Skills

Front desk

Customer service

Medical office

Epic EMR

Education

High school diploma/GED

Certificate in front office/medical office

Tools

Epic EMR

Scheduling software

Job description

Premise's mission is to help people get, stay, and be well. We hope you will join us in our mission and experience why amazing health starts with amazing healthcare. For more information, visit www.premisehealth.com.

As a Full Time Medical Office Receptionist, you'll provide care to client employees and their dependents of Northwestern Mutualin our Health Center located inDowntown Milwaukee, WI.

About This Role

Full-Time: 40 hours per week

Schedule:

Days: To be determined

Experience Required: Previous medical/healthcare office experience

EMR Experience: Epic experience required

What You’ll Do

• Organizesand maintains a filing system for patient charts, including generating chart numbers, filing, and pulling charts
• Answers telephone and either responds to inquiry, directs caller to appropriate personnel, or initiates a triage slip for response by medical personnel
• Schedules appointments and enters appointment date and time into computerized scheduler.
• Conducts reminder calls to all patients
• Greets and directs patients, salespeople, and visitors
• Registers patients by verifying that patient's record is up to date and accurate. Makes appropriate changes in computer system and on patient's chart
• Coordinates referrals for patients through insurance and other physician offices or specialists
• Prepares all billings in computerized system for processing by finance
• Collects payment from patients and reconciles daily cash reports
• Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness
• Ability to identify and solve problems in a timely manner; gathering and analyzing information skillfully, developing alternate solutions
• Exceptional interpersonal skills; listening skills are essential while remaining open to other ideas and trying new things
• Conducts self with professionalism and in a tactful manner, treating others with respect and consideration
• Follows through on commitments
• Strong customer service orientation, responding quickly and appropriately to customer needs, and managing difficult or emotional situations
• Demonstrates ability to perform and maintain Annual Competencies
• May require other duties as assigned

What You’ll Bring

• High school diploma/GED required
• One year certificate from college or technical school with concentration in front office support for medical settings preferred
• At least 3 year experience in a front desk/customer service related field required
• Experience in a medical office preferred

Work-life balance is at the foundation of how decisions are made and where Premise is headed. We can only help people get, stay, and be well if we do the same for ourselves. In addition to competitive pay, Premise offers full-time team members benefits including medical, dental, vision, life and disability insurance, a 401(k) program with company match, paid holidays and vacation time, a company-sponsored wellness program, EAP, access to virtual primary care and virtual behavioral health at no cost for team members and their dependents. Additional benefits can be viewed here: https://jobs.premisehealth.com/benefits.

Premise is an equal opportunity employer; we value inclusion and do not discriminate based on race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy and related conditions), gender identity or expression, sexual orientation, age, physical or mental disability, genetic information, past, current or prospective service in the uniformed services, or any other characteristic protected under applicable federal, state, or local law.