Medical Office Receptionist

PREMISE HEALTH; South Bend (IN); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life and disability insurance

401(k) with company match

Paid holidays

Vacation time

Wellness program

Employee assistance program (EAP)

Virtual primary care access

Virtual behavioral health access

Job summary

Premise Health in South Bend, IN is seeking a full-time Medical Office Receptionist to support employees and dependents at our Health Center. You will manage patient check-in, scheduling, triage coordination, and front-desk operations with a focus on accuracy and exceptional service.

The ideal candidate has a high school diploma, a medical front office certificate, and at least three years of front-desk experience, preferably in a medical setting. Start date is early January 2027.

Qualifications

• High school diploma or GED required.
• One‑year certificate in medical front office preferred.
• At least 3 years of front desk or customer service experience.
• Experience in a medical office is preferred.

Responsibilities

• Manage patient check-in and check-out processes.
• Answer phones, triage, and direct inquiries to appropriate staff.
• Schedule and update appointments in the scheduler.
• Collect payments and reconcile daily cash.
• Assist with referrals and insurance coordination.

Skills

Front desk

Customer service

Phone etiquette

Education

High school diploma or GED

Certificate in medical front office

Tools

EMR software

Job description

Premise's mission is to help people get, stay, and be well. We hope you will join us in our mission and experience why amazing health starts with amazing healthcare. For more information, visit www.premisehealth.com.

As a Full-Time Medical Office Receptionist, you'll provide care to client employees and their dependents in our Health Center located in South Bend, IN.

*This position is scheduled to start in early January 2027

What You’ll Do

• Organizesand maintains a filing system for patient charts, including generating chart numbers, filing, and pulling charts


• Answers telephone and either responds to inquiry, directs caller to appropriate personnel, or initiates a triage slip for response by medical personnel


• Schedules appointments and enters appointment date and time into computerized scheduler.


• Conducts reminder calls to all patients


• Greets and directs patients, salespeople, and visitors


• Registers patients by verifying that patient's record is up to date and accurate. Makes appropriate changes in computer system and on patient's chart


• Coordinates referrals for patients through insurance and other physician offices or specialists


• Prepares all billings in computerized system for processing by finance


• Collects payment from patients and reconciles daily cash reports


• Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness


• Ability to identify and solve problems in a timely manner; gathering and analyzing information skillfully, developing alternate solutions


• Exceptional interpersonal skills; listening skills are essential while remaining open to other ideas and trying new things


• Conducts self with professionalism and in a tactful manner, treating others with respect and consideration


• Follows through on commitments


• Strong customer service orientation, responding quickly and appropriately to customer needs, and managing difficult or emotional situations


• Demonstrates ability to perform and maintain Annual Competencies


• May require other duties as assigned

What You’ll Bring

• High school diploma/GED required


• One year certificate from college or technical school with concentration in front office support for medical settings preferred


• At least 3 year experience in a front desk/customer service related field required


• Experience in a medical office preferred

Work-life balance is at the foundation of how decisions are made and where Premise is headed. We can only help people get, stay, and be well if we do the same for ourselves.

In addition to competitive pay, Premise offers full-time team members benefits including medical, dental, vision, life and disability insurance, a 401(k) program with company match, paid holidays and vacation time, a company-sponsored wellness program, EAP, access to virtual primary care and virtual behavioral health at no cost for team members and their dependents.

• Medical


• Dental


• Vision


• Life and disability insurance


• 401(k) program with company match


• Paid holidays


• Vacation time


• Company-sponsored wellness program


• EAP


• Access to virtual primary care


• Access to virtual behavioral health at no cost for team members and their dependents

Additional benefits can be viewed here: https://jobs.premisehealth.com/benefits.

Premise is an equal opportunity employer; we value inclusion and do not discriminate based on race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy and related conditions), gender identity or expression, sexual orientation, age, physical or mental disability, genetic information, past, current or prospective service in the uniformed services, or any other characteristic protected under applicable federal, state, or local law.