Medical Office Receptionist

Premise Health; Fort Wayne (IN); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

401(k) match

Paid holidays

Vacation time

Wellness program

Employee assistance program (EAP)

Access to virtual primary care

Access to virtual behavioral health

Job summary

Premise Health in Fort Wayne, IN, is seeking a Part-Time Medical Office Receptionist to support our Health Center. The 24-hour weekly schedule spans Mon, Wed, and Fri with 8-hour shifts, providing patient-centered front desk coverage for a busy primary care setting.

The role emphasizes strong scheduling, chart management, patient greetings, billing, and referrals coordination, with a focus on professional conduct and high-quality service. Prior medical office exposure is preferred.

Qualifications

• Healthcare/medical background preferred.
• Experience with front desk in a primary care setting is a plus.
• High school diploma or GED required.
• 1-year certificate in front office for medical settings preferred.
• Minimum 3 years of front desk/customer service experience required.
• Experience in a medical office preferred.

Responsibilities

• Organizes and maintains patient charts, including filing and chart numbers.
• Answers phones, directs inquiries, or initiates triage slips for medical staff.
• Schedules appointments in a computerized scheduler.
• Performs reminder calls to patients.
• Greets and directs patients, visitors, and salespeople.
• Registers patients and updates records in the system.
• Coordinates referrals through insurance and other physicians.
• Prepares all billings in the computerized system.
• Collects payments and reconciles daily cash reports.
• Identifies problems and develops alternative solutions.
• Demonstrates strong interpersonal and customer service skills.
• Follows through on commitments.
• May perform other duties as assigned.

Skills

Front desk

Customer service

Communication

Education

High school diploma / GED

Medical front office certificate

Tools

Scheduler software

Job description

Premise's mission is to help people get, stay, and be well. We hope you will join us in our mission and experience why amazing health starts with amazing healthcare. For more information, visit www.premisehealth.com.

As a Part Time Medical Office Receptionist, you'll provide care to client employees and their dependents in our Health Center located in Fort Wayne, IN.

Job Highlights

• Part-Time | 24 hours/week
• 3 days/week: Monday, Wednesday & Friday
• 8-hour shifts
• Monday: 8:00 AM–5:00 PM
• Wednesday: 10:00 AM–7:00 PM
• Friday: 8:00 AM–5:00 PM
• Healthcare/medical background preferred
• Experience or familiarity with the flow of a primary care office is a plus
• Great opportunity to be part of a patient-focused primary care team

What You’ll Do

• Organizes and maintains a filing system for patient charts, including generating chart numbers, filing, and pulling charts
• Answers telephone and either responds to inquiry, directs caller to appropriate personnel, or initiates a triage slip for response by medical personnel
• Schedules appointments and enters appointment date and time into computerized scheduler.
• Conducts reminder calls to all patients
• Greets and directs patients, salespeople, and visitors
• Registers patients by verifying that patient's record is up to date and accurate. Makes appropriate changes in computer system and on patient's chart
• Coordinates referrals for patients through insurance and other physician offices or specialists
• Prepares all billings in computerized system for processing by finance
• Collects payment from patients and reconciles daily cash reportsLooks for ways to improve and promote quality; demonstrates accuracy and thoroughness
• Ability to identify and solve problems in a timely manner; gathering and analyzing information skillfully, developing alternate solutions
• Exceptional interpersonal skills; listening skills are essential while remaining open to other ideas and trying new things
• Conducts self with professionalism and in a tactful manner, treating others with respect and considerationFollows through on commitments
• Strong customer service orientation, responding quickly and appropriately to customer needs, and managing difficult or emotional situations
• Demonstrates ability to perform and maintain Annual Competencies
• May require other duties as assigned

What You’ll Bring

• High school diploma/GED required
• One year certificate from college or technical school with concentration in front office support for medical settings preferred
• At least 3 year experience in a front desk/customer service related field required
• Experience in a medical office preferred

Work-life balance is at the foundation of how decisions are made and where Premise is headed. We can only help people get, stay, and be well if we do the same for ourselves. In addition to competitive pay, Premise offers our part-time (between 20 and 29 hours per week) team members a 401(k) program with company match, paid holidays and vacation time, a company-sponsored wellness program, EAP, access to virtual primary care and virtual behavioral health at no cost for team members and their dependents. Additional benefits will be discussed once you connect with our Talent Acquisition team.

Premise is an equal opportunity employer; we value inclusion and do not discriminate based on race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy and related conditions), gender identity or expression, sexual orientation, age, physical or mental disability, genetic information, past, current or prospective service in the uniformed services, or any other characteristic protected under applicable federal, state, or local law.