Medical Office Receptionist - PRN

PREMISE HEALTH; North Utica (IL); On-site; USD 29,000 - 34,000; Part time

Benefits offered by this job

401(k) match

Wellness program

EAP

Virtual primary care

Virtual behavioral health

Job summary

Premise Health in Utica, IL is seeking a PRN Medical Office Receptionist to support employees and their dependents in our Health Center.

This role handles scheduling, patient check-in, chart management, and billing entry with strong customer service required. It offers PRN hours with potential to become a full-time role and emphasizes professionalism and teamwork.

Qualifications

• High school diploma or GED required.
• One year certificate from college/technical school in front office for medical settings preferred.
• At least 3 years of front desk/customer service experience required.
• Experience in a medical office preferred.

Responsibilities

• Organizes and maintains filing for patient charts and pulls charts as needed.
• Answers calls, directs inquiries, or initiates triage when necessary.
• Schedules appointments and enters dates/times into the scheduler.
• Conducts reminder calls to patients.
• Greets and directs patients, visitors, and salespeople.
• Registers patients and updates records in the system.
• Coordinates patient referrals with insurance and other offices.
• Prepares billing in the computerized system for processing by Finance.
• Collects payments and reconciles daily cash.
• Looks for quality improvements and maintains accuracy.
• Identifies and solves problems; gathers/analyzes information.
• Demonstrates exceptional interpersonal skills and professionalism.

Skills

Customer service

Front desk

Medical office experience

Education

High school diploma/GED

Certificate in front office for medical settings

Job description

Premise's mission is to help people get, stay, and be well. We hope you will join us in our mission and experience why amazing health starts with amazing healthcare. For more information, visit www.premisehealth.com.

As a PRN Medical Office Receptionist, you'll provide care to client employees and their dependents in our Health Center located in Utica, IL.

Schedule

• PRN as Needed During Clinic Hours
• POTENTIAL to turn into Full-time Role

What You’ll Do

• Organizesand maintains a filing system for patient charts, including generating chart numbers, filing, and pulling charts
• Answers telephone and either responds to inquiry, directs caller to appropriate personnel, or initiates a triage slip for response by medical personnel
• Schedules appointments and enters appointment date and time into computerized scheduler.
• Conducts reminder calls to all patients
• Greets and directs patients, salespeople, and visitors
• Registers patients by verifying that patient's record is up to date and accurate. Makes appropriate changes in computer system and on patient's chart
• Coordinates referrals for patients through insurance and other physician offices or specialists
• Prepares all billings in computerized system for processing by finance
• Collects payment from patients and reconciles daily cash reports
• Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness
• Ability to identify and solve problems in a timely manner; gathering and analyzing information skillfully, developing alternate solutions
• Exceptional interpersonal skills; listening skills are essential while remaining open to other ideas and trying new things
• Conducts self with professionalism and in a tactful manner, treating others with respect and consideration
• Follows through on commitments
• Strong customer service orientation, responding quickly and appropriately to customer needs, and managing difficult or emotional situations
• Demonstrates ability to perform and maintain Annual Competencies
• May require other duties as assigned

What You’ll Bring

• High school diploma/GED required
• One year certificate from college or technical school with concentration in front office support for medical settings preferred
• At least 3 year experience in a front desk/customer service related field required
• Experience in a medical office preferred

Work-life balance is at the foundation of how decisions are made and where Premise is headed. We can only help people get, stay, and be well if we do the same for ourselves. In addition to competitive pay, Premise offers our PRN and Part-time (less than 20hrs/week) team members a 401(k) program with company match, a company-sponsored wellness program, EAP, access to virtual primary care and virtual behavioral health at no cost for team members and their dependents. Additional benefits will be discussed once you connect with our Talent Acquisition team.

Premise is an equal opportunity employer; we value inclusion and do not discriminate based on race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy and related conditions), gender identity or expression, sexual orientation, age, physical or mental disability, genetic information, past, current or prospective service in the uniformed services, or any other characteristic protected under applicable federal, state, or local law.

Premise provides its reasonable and genuinely expected range of compensation for this job of $21.00 - $25.00 per hour. A number of factors will influence the rate offered for this position, including your experience, qualifications, geographic location, and other factors.

Should you have questions regarding this job posting, please contact [e-mail].