Medical Office Receptionist

DERMATOLOGY INC; Delaware; On-site; USD 32,000 - 42,000; Part time

Job summary

Dermatology, Inc. is seeking a friendly receptionist to join our Indianapolis-area practice. You will greet patients, verify demographics and insurance, collect payments, and schedule appointments with care and professionalism.

Maintain accurate records, post daily transactions, and support front-office workflows. The role includes light cleaning and office tasks as directed by the Office Manager, with opportunities to grow in medical office operations.

Qualifications

• High school diploma or higher required.
• Detail-oriented, organized, and compassionate.
• Excellent communication and patient service skills.
• Experience with EMA scheduling software is a plus.
• Ability to verify insurance and collect payments.

Responsibilities

• Greet patients and be the face of the practice.
• Verify demographics and insurance at each visit.
• Collect insurance cards, co-pays, balances, and forms.
• Schedule appointments per provider and staff.
• Balance and post batch daily transactions.
• Scan documents daily and maintain HIPAA forms.
• Maintain professional conduct in person, on the phone, and online.
• Light cleaning and upkeep of waiting area and break room.
• Complete projects assigned by the Office Manager.

Skills

Detail-oriented

Highly organized

Customer service

Positive attitude

Strong communication

Education

High school diploma or higher

Tools

EMA experience

Job description

Description

Dermatology, Inc. was founded in 1968 and has grown into one of the largest dermatology practices in the Midwest, providing comprehensive medical, surgical, and cosmetic skin care to meet the needs of our patients. We have ten board certified physicians and nine allied health professionals. We have expanded to several locations throughout Indianapolis and the surrounding areas. We are looking for a qualified individual to join our team.

Key Duties and Responsibilities

• Greet patients in a friendly, inviting manner – You are the face of the practice!
• Verify demographic information and insurance documents at each visit
• Collect insurance cards, co-pays, balances, cosmetic charges, HIPAA forms, insurance waivers, and medical history forms as needed
• Schedule appointments as directed by provider(s) and staff
• Post any monies collected to correct patients encounter or account
• Accurately balance and post batch daily
• Scan documents daily: HIPPA forms, Financial Policy forms, Medical Release forms, Invoices, etc.
• Demonstrate understanding of front office job requirements by following the established workflow with no deviation
• Demonstrate strong customer service and professionalism whether in person, on the phone, or through social media
• Maintain accurate petty cash fund
• Contact patients for schedule rebuilds when directed by provider or Office Manager
• Light cleaning of patient waiting room, toys, office, etc.
• Help maintain breakroom/ refrigerator cleanliness
• Complete projects as assigned by the Office Manager
• Duties and responsibilities may change, and new ones may be added at any time with or without advanced notice.

Requirements

• A High-school or higher graduate
• Dependable, honest, dedicated and compassionate
• Strongly detail-oriented and highly organized
• Able to analyze situations and respond appropriately
• Accountable for own actions and acceptive of constructive criticism
• Pleasant and positive when dealing with patients, other staff, providers, etc. in person, on the phone and through social media

Have Experience with:

• Working in a fast-pace medical office
• Elevating customer service while maintaining efficiency
• Medical office scheduling software, EMA experience is a plus
• Insurance verification, including Medicare and Medicaid
• Insurance claims process

Be Available to:

• Work 3 days a week,Wednesday-Friday. Hours are generally 7:30a-4p; times will change based on daily provider schedule.
• Work at assigned Indianapolis-area location: New Castle