Medical Office Operations Supervisor

St. Joseph's Health; City of Syracuse (NY); On-site; USD 30,000 - 42,000; Full time

Job summary

St. Joseph's Health in Syracuse, NY seeks a full-time front desk coordinator reporting to the Practice Manager.

You will manage staff schedules, lead front desk projects to improve patient workflows, and provide reporting and data support for department initiatives. You will maintain patient confidentiality, collaborate with providers and departments, oversee Kronos scheduling and orientation for front office staff, and ensure referrals, prior authorizations, and surgery scheduling are accurate

Qualifications

• Associates Degree or higher preferred.
• Minimum of 2 years’ experience in a medical setting and/or relevant experience preferred.
• Effective written and verbal communication skills.
• Demonstrated attention to detail, organization & effective time management.
• Ability to work independently with little supervision.
• Solid judgment to address issues appropriately.
• Demonstrated leadership abilities including vision development, resource utilization, mentoring, and conflict mediation skills.
• Advanced knowledge of Microsoft Office, related computer programs & general office machines.

Responsibilities

• Manage staff schedules and lead front desk projects to improve patient workflows.
• Provide reporting and data support for department initiatives.
• Maintain patient confidentiality and HIPAA compliance.
• Coordinate with providers, clinical staff and other departments.
• Oversee charge capture champions with daily revenue review.
• Supervise Kronos scheduling, PTO reviews, and front desk orientation.
• Ensure referrals, prior authorizations and surgery scheduling are accurate.
• Train front desk staff and cover front desk duties during staff absences.

Skills

Written & verbal communication

Interpersonal & conflict resolution

Leadership & team management

Regulatory compliance knowledge

Education

Associates Degree or higher

2+ years medical setting experience

Job description

St. Joseph's Health in Syracuse, NY seeks a full-time front desk coordinator reporting to the Practice Manager.

You will manage staff schedules, lead front desk projects to improve patient workflows, and provide reporting and data support for department initiatives. You will maintain patient confidentiality, collaborate with providers and departments, oversee Kronos scheduling and orientation for front office staff, and ensure referrals, prior authorizations, and surgery scheduling are accurate