Outpatient Office Operations Manager & Team Lead

Brown University Health; East Providence (RI); On-site; USD 53,000 - 88,000; Full time

Job summary

Brown University Health in East Providence, RI is seeking an Office Manager to oversee daily non-clinical administrative operations, supervise staff, and help implement office policies to improve patient service.

The role collaborates with the billing team, manages provider and staff schedules, ensures access to care, maintains supplies, and supports quality improvement initiatives while modeling the organization’s values of compassion, accountability, respect and excellence.

Qualifications

• Graduate of an accredited medical business education program or equivalent experience.
• Minimum high school diploma.
• Bachelor’s degree in management, business administration, or health care administration preferred.
• Two years related experience in the management or administration of a physician practice or hospital outpatient department.
• Excellent communication and interpersonal skills.
• Strong working knowledge of computer business applications.

Responsibilities

• Develops and maintains working knowledge of outpatient medical practice to maximize operational effectiveness.
• Participates in overall planning of office activities to accomplish the practice’s mission and long and short-term goals.
• Supervises the daily activities of the staff.
• Appropriately assigns tasks to support staff, establishes deadlines for work assignments, and monitors completion.
• Ensures that offices are properly staffed and all functions are performed efficiently.
• Ensures adequate staff training in all office processes and computer programs.
• Oversees and ensures access to care by providing guidance on triaging patient phone calls, appointment scheduling, and patient registration.
• Manages patient flow to ensure a prompt, organized, and pleasant patient experience.
• Recommends opportunities for increased efficiency.
• Under the direction of the manager, assists in managing provider schedules including office, clinical, and call schedules as required.
• Ensures adequate administrative support for clinicians.
• Oversees facility maintenance and acquisition of capital items.
• Ensures adequate inventory of all office and medical supplies and the maintenance of office equipment.
• Orders office and medical supplies as required.
• Provides data regarding provider activity and productivity and other statistical information as requested.
• Remains current with Evaluation and Management (E&M) Guidelines, compliance regulations, charge posting procedures, and system reports.
• In collaboration with the billing team, ensures the accuracy and timeliness of front end billing activities including obtaining complete demographic and insurance information and any required referrals, notifications, and authorizations.
• Develops and monitors processes for ensuring patient, family, practice physician, and referring physician satisfaction.
• Ensures excellent communication with referring physician offices and inpatient departments.
• Ensures all activities meet or exceed patient expectations.
• Effectively manages the Human Resources function.
• Participates in recruiting new staff members, conducts performance evaluations including recommending corrective action, and manages employee improvement plans.
• Provides for continuing development of staff and conducts staff meetings regularly to ensure that new and/or changed policies and procedures are communicated and that operational issues are addressed.
• Participates in or leads various teams related to quality improvement as necessary.
• Preserves and protects patient and employee right to confidentiality
• Advises director of actual or potential problems related to regulatory compliance.
• Implements approved programs to ensure compliance.
• Performs other related duties as required.

Skills

Excellent communication and interpers.

Proficiency with computer business应用

Education

Bachelor’s degree in management, business administration, or health care administration

High school diploma

Job description

Brown University Health in East Providence, RI is seeking an Office Manager to oversee daily non-clinical administrative operations, supervise staff, and help implement office policies to improve patient service.

The role collaborates with the billing team, manages provider and staff schedules, ensures access to care, maintains supplies, and supports quality improvement initiatives while modeling the organization’s values of compassion, accountability, respect and excellence.