Medical Office Manager - Own Ops & Revenue Cycle (On-Site)

HealthOp Solutions; Scottsdale (AZ); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Sick time

Job summary

HealthOp Solutions in Scottsdale, AZ seeks an experienced Medical Office Manager to lead the day-to-day operations of a busy outpatient pain management practice. You will own office workflow, staffing, billing performance, and patient experience across two Phoenix-area clinic locations.

The role requires hands-on leadership of front desk, medical assistants, and billing staff, ensuring smooth scheduling, high-quality patient interactions, and compliant revenue cycle management.

Qualifications

• Minimum 1 year of experience in medical office management.
• Strong understanding of medical billing, insurance claims, coding, and revenue cycle management.
• Experience overseeing front office operations, administrative staff, and clinical support teams.
• Working knowledge of Medicare, Medicaid, Workers' Compensation, and commercial insurance payer requirements.
• Experience with electronic health record (EHR) and practice management systems.
• Strong leadership, communication, organizational, and problem-solving skills.
• Ability to manage competing priorities in a fast-paced healthcare environment.
• Detail-oriented, proactive, and committed to operational excellence and patient satisfaction.
• Available to work on-site Monday through Friday during normal business hours, and to travel between two Phoenix-area locations.

Responsibilities

• Oversee daily front and back office operations to keep workflows smooth, efficient, and patient-focused.
• Supervise, mentor, and support front desk personnel, medical assistants, billing staff, and administrative support.
• Manage patient scheduling, staffing coordination, and overall office productivity.
• Collaborate with providers and leadership to improve operational performance across both locations.
• Develop and implement policies and procedures that improve efficiency and patient satisfaction.
• Address operational challenges and resolve patient and staff concerns professionally and promptly.
• Oversee insurance verification, prior authorizations, claims processing, and patient billing.
• Monitor billing accuracy, accounts receivable, collections, and reimbursement workflows.
• Submit, track, and manage insurance claims through the practice's EHR and practice management systems.
• Resolve billing inquiries, payment discrepancies, and insurance claim denials.
• Ensure compliance with Medicare, Medicaid, Workers' Compensation, and commercial insurance requirements.
• Identify and act on opportunities to improve revenue cycle efficiency and financial performance.
• Maintain compliance with HIPAA, OSHA, and other applicable healthcare regulations.
• Prepare, analyze, and review operational and financial reports for leadership.
• Assist with provider credentialing and insurance contract renewals.
• Monitor key performance indicators for billing, collections, patient satisfaction, and office productivity.
• Support process improvements that keep documentation accurate and administrative operations efficient.

Job description

HealthOp Solutions in Scottsdale, AZ seeks an experienced Medical Office Manager to lead the day-to-day operations of a busy outpatient pain management practice. You will own office workflow, staffing, billing performance, and patient experience across two Phoenix-area clinic locations.

The role requires hands-on leadership of front desk, medical assistants, and billing staff, ensuring smooth scheduling, high-quality patient interactions, and compliant revenue cycle management.