Clinic Operations Leader | Patient Experience & Staff Coach

Optima Medical; Cottonwood (AZ); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Dental Insurance

401k

Paid Holidays

Job summary

Optima Medical is seeking an organized Office Manager to lead one of our primary care clinic locations in Arizona. You will oversee daily clinic operations, ensure a smooth, patient-centered flow, and supervise Medical Assistants and Front Desk staff while supporting providers and maintaining workflow efficiency.

Ideal candidates have an MA certificate, prior medical office management experience, and strong leadership and communication skills.

Qualifications

• Medical Assistant (MA) certificate or diploma required.
• Prior experience in medical office management, healthcare administration, or clinic leadership required.
• Experience supervising clinical or administrative medical staff strongly preferred.
• Knowledge of primary care or outpatient workflows.
• Familiarity with eClinicalWorks (eCW) preferred.
• Strong communication, leadership, problem-solving, and organizational skills.
• Ability to thrive in a fast-moving, patient-centered environment.
• High school diploma required; additional medical or business education a plus.

Responsibilities

• Oversee day-to-day operations of the clinic to ensure efficient patient flow and exceptional service
• Provide leadership, coaching, and support to Medical Assistants, Front Desk staff, and other clinic support roles
• Manage staff scheduling, timecards, performance, and general HR-related tasks for the clinic team
• Assist with onboarding and training new employees
• Ensure proper use of eClinicalWorks (eCW) and support staff with EMR workflows
• Maintain compliance with clinic policies, procedures, and quality standards
• Monitor and manage clinic metrics, patient satisfaction, and operational performance
• Serve as the on-site point of contact for providers, patients, and corporate departments
• Handle escalated patient concerns professionally and promptly
• Monitor inventory, supplies, and equipment to keep the clinic fully operational
• Support initiatives to increase efficiency, productivity, and overall clinic performance

Skills

Medical Office Management

Staff leadership

EMR workflows

Communication

HR tasks

Education

MA certificate/diploma

High school diploma

Tools

eClinicalWorks (eCW)

Job description

Optima Medical is seeking an organized Office Manager to lead one of our primary care clinic locations in Arizona. You will oversee daily clinic operations, ensure a smooth, patient-centered flow, and supervise Medical Assistants and Front Desk staff while supporting providers and maintaining workflow efficiency.

Ideal candidates have an MA certificate, prior medical office management experience, and strong leadership and communication skills.