Clinic Operations Lead - Patient-Centered Office Manager

Optima Medical; Lake Havasu City (AZ); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Medical

Vision

Dental

401(k)

Paid holidays

Job summary

Optima Medical is seeking an organized Office Manager to lead one of our primary care clinic locations. You will oversee daily clinic operations, supervise Medical Assistants and Front Desk staff, and ensure a patient-centered experience.

You will manage staff scheduling, onboarding, and HR tasks while ensuring efficient EMR workflows with eClinicalWorks. The role requires strong leadership and communication in a fast-paced healthcare setting.

Qualifications

• MA certificate or diploma is required.
• Previous experience in medical office management or clinic leadership is required.
• Experience supervising clinical or administrative medical staff preferred.
• Knowledge of primary care or outpatient workflows.
• Familiarity with eClinicalWorks (eCW) preferred.
• Strong communication, leadership, problem-solving, and organizational skills.
• High school diploma required; additional medical or business education a plus.

Responsibilities

• Oversee day-to-day operations of the clinic to ensure efficient patient flow and exceptional service.
• Provide leadership, coaching, and support to Medical Assistants, Front Desk staff, and other clinic support roles.
• Manage staff scheduling, timecards, performance, and general HR-related tasks for the clinic team.
• Assist with onboarding and training new employees.
• Ensure proper use of eClinicalWorks (eCW) and support staff with EMR workflows.
• Maintain compliance with clinic policies, procedures, and quality standards.
• Monitor and manage clinic metrics, patient satisfaction, and operational performance.
• Serve as the on-site point of contact for providers, patients, and corporate departments.
• Handle escalated patient concerns professionally and promptly.
• Monitor inventory, supplies, and equipment to keep the clinic fully operational.
• Support initiatives to increase efficiency, productivity, and overall clinic performance.

Skills

Leadership

Communication

Organizational skills

Problem solving

Staff coaching

HR tasks

Education

MA certificate or diploma

High school diploma

Healthcare administration degree

Tools

eClinicalWorks (eCW)

Job description

Optima Medical is seeking an organized Office Manager to lead one of our primary care clinic locations. You will oversee daily clinic operations, supervise Medical Assistants and Front Desk staff, and ensure a patient-centered experience.

You will manage staff scheduling, onboarding, and HR tasks while ensuring efficient EMR workflows with eClinicalWorks. The role requires strong leadership and communication in a fast-paced healthcare setting.