Medical Office Manager

American Family Care, Inc.; Worcester (MA); On-site; USD 80,000 - 100,000; Full time

Job summary

A leading healthcare organization is seeking a Clinic Manager to oversee operations at their urgent care facility in Worcester, MA. This role involves supervising clinical staff, ensuring compliance with healthcare regulations, and maintaining high levels of patient satisfaction. Ideal candidates will have a college degree and supervisory experience in a medical office, along with demonstrated leadership skills and a commitment to excellent customer service.

Qualifications

• Minimum 2 years’ experience in a supervisory role in a medical office preferred.
• Understanding of compliance and regulatory guidelines (HIPAA, OSHA, etc.).
• Ability to deliver high levels of customer service.

Responsibilities

• Manage operations for a primary care/urgent care clinic.
• Supervise and evaluate clinical and non-provider staff.
• Ensure compliance with company policies and procedures.

Skills

Customer service

Leadership

Communication

Education

College degree

Tools

Computer proficiency

Job description

Summary

Manage operations for a primary care/urgent care clinic through leadership, teamwork, and customer service orientation. Has primary responsibility for the supervision, scheduling, and performance of all clinical staff and providers.

Essential Duties and Responsibilities

· Provide leadership and direction to clinical staff and providers through morning huddles, daily communication, and ongoing review and evaluation of clinic operations.

· Develop and maintain a work culture of high performance, high customer satisfaction, and high efficiency, by ensuring staff and providers are providing prompt, complete, and timely service to patients.

· Monitor various key performance indicators and put programs in place for continuous improvement.

· Recruit, hire, and complete onboarding processes for various roles; medical receptionist, medical assistant, lab technician, x-ray, and other positions.

· Maintain and adjust work schedules and ensure optimal staffing across functional areas within clinic and amongst other clinics based on volume needs.

· Supervise, evaluate, and execute performance evaluations of non-provider staff.

· Work collaboratively with providers to ensure providers and support staff are working cohesively and with common purpose.

· Ensure staff compliance with company policies and procedures and state and federal rules and regulations

· Ensure employees are adequately trained to perform assigned duties safely and correctly.

· Monitor clinic activity and patient flow to ensure efficient and effective patient care

· Ensure that medical care is delivered in accordance with physician instructions

· Investigate and resolve patient and staff concerns while continually monitoring patient satisfaction through various tool.

· Ensure compliance with front office procedures and ensure accuracy of financial transactions.

· Ensure maintenance and cleanliness of facility through use of clinic staff and other support staff

· Ensure adequate stock of regular supplies and place orders for needed inventory

· Regular attendance to ensure efficient clinic operations. Ensure clinic has continuous supervision personally or through designated individuals during absences.

Other Duties and Responsibilities

· Other duties and responsibilities as assigned.

· Participate in team meetings with other clinic managers and director of operations.

· Participate in special projects as needed.

Qualifications

· College degree preferred.

· Minimum of two years’ experience working in a supervisory role in a medical office preferred

· Computer proficiency

· Demonstrated skills in written, verbal and consultative communications

· Ability to deliver high levels of customer service and achieve customer satisfaction

· Understanding of compliance and regulatory guidelines (HIPAA, OSHA, etc.)

· Understanding of revenue cycle management

Physical Demands/Work Environment (optional)

Clinic setting. Requires extended periods of standing and walking (more than 6 hours a day). Occasional stooping and kneeling. Potential exposure to blood-borne pathogens.