Medical Office Manager

Txhealthcare; Southlake (TX); On-site; USD 50,000 - 80,000; Full time

Job summary

A leading healthcare provider in Southlake is seeking an experienced Medical Office Manager to manage daily operations and maintain compliance with healthcare regulations. The ideal candidate will demonstrate excellent organizational skills, proficiency in EMR systems, and a commitment to fostering a positive patient experience while managing a fast-paced medical office environment.

Qualifications

• Experience managing operations in a medical setting.
• Knowledge of medical issues and terminology.
• 1-3 years of medical experience is required.

Responsibilities

• Oversee day-to-day operations and maintain medical records.
• Lead the recruitment and training of new staff.
• Ensure compliance with regulatory standards related to clinical services.

Skills

Organizational skills

Verbal communication

Written communication

Time-management skills

Multi-tasking ability

Education

Associates in Business Administration

Tools

Electronic Medical Records (EMR)

Microsoft Office 365

Job description

We are looking for an experienced Medical Office Manager to run our practice. You will be responsible for day-to-day operations, budgeting, and maintaining medical and staff records. As a Medical Office Manager, you should demonstrate excellent organizational skills and the ability to perform well in stressful situations.

Essential Duties and Responsibilities

• Assist patients with their concerns and report any unresolved concerns to Management.
• Help identify issues with organizational structure and processes and contribute to overall improvements across all centers.
• Lead the process of recruiting, interviewing, selecting, evaluating, coaching, and training new team members.
• Manage Provider scheduling and cancellations, ensuring optimal services are rendered to all patients.
• Maintain effective communication with team members on changes and updates to Provider schedules.
• Supervise the patient registration process for accuracy including verification of insurance, waivers, assigned providers, etc.
• Supervise onboarding of new patients, including initial outreach, new patient forms, and patient feedback.
• Ensure compliance with all licensing including local, State, and Federal regulatory agencies related to clinical services.
• Supervise inventory of medical and office supplies and place orders as needed.
• Ensure that phones are answered in a professional and timely manner.
• Review patient experience surveys and develop corrective action plans as needed.
• Pull daily task reports (e.g., labs, referrals, documents, refill requests, telephonic encounters, answering service notifications, etc.) and follow up with team members on any open or unresolved tasks.
• Maintain a clean, organized, and safe environment. Report accidents, injuries, and illnesses within 24 hours of occurrence.
• Follow and enforce company policies and procedures. Lead by setting an example for all team members.
• Protect the organization’s values and principles by keeping information confidential and current.
• Additional duties as assigned by management.

Qualifications/Educations.

• Experience with multiple providers in multiple locations preferred
• Proficient in using Electronic Medical Records (EMR)
• Experience in NextGen is highly preferred
• Proficient in Microsoft Office 365 (Outlook, PowerPoint, Excel, Word)
• Knowledge of medical issues and terminology
• Excellent verbal and written communication
• Understanding of and adherence to the expectations under CMS Fraud/Waste Abuse, OSHA, and HIPAA
• Must be able to accommodate a flexible schedule
• Ability to learn new procedures and adapt quickly to change
• Ability to establish working relationships, resolve interpersonal conflicts, apply basic staff etiquette in dealing with others
• Excellent organizational and time-management skills
• Promote innovation, motivate others, and be a team player
• Ability to multi-task and perform well in stressful situations while in a fast-paced environment
• Associates in Business Administration or related field preferred
• 1-3 years medical experience (Required) (Orthopedics Preferred)

Monday through Thursday - 8:00 am to - 5:00 pm; Fridays 8:00 am - 1:00 pm