Medical Office Manager

NEURO SPINE AND HEADACHE PAIN MANAGEMENT CENTER; Imperial (CA); On-site; USD 60,000 - 90,000; Full time

Job summary

NEURO SPINE AND HEADACHE PAIN MANAGEMENT CENTER in Imperial, CA is seeking a Bilingual Medical Office Manager (English/Spanish) to lead daily operations of our medical practice. You will oversee administrative functions, develop staff, coordinate patient services, and work closely with physicians to ensure a professional, patient-centered experience.

Fluency in English and Spanish is required. The ideal candidate combines healthcare administration expertise with strong leadership, strict HIPAA

Qualifications

• Fluency in English and Spanish, both written and spoken.
• Experience in medical office administration or healthcare operations.
• Knowledge of EHR/EMR and medical practice management systems.

Responsibilities

• Oversee daily medical office operations.
• Lead, supervise, train, schedule, and evaluate staff.
• Manage patient scheduling, registration, referrals, and appointments.
• Verify insurance eligibility, prior authorizations, billing workflows.
• Monitor patient flow and operational performance.
• Address patient concerns and resolve administrative challenges.
• Maintain HIPAA compliance and accurate patient records.
• Foster effective communication among physicians, clinical staff, and patients.
• Develop and implement policies to improve workflow and patient satisfaction.
• Support recruitment, onboarding, and performance management.
• Identify opportunities to streamline operations and improve performance.
• Promote a professional, collaborative, patient-focused workplace.

Skills

Bilingual English/Spanish

Leadership

Organizational skills

Problem-solving

Communication skills

Patient service

Multitasking

HIPAA/compliance awareness

Tools

EHR/EMR software

Billing software

Patient scheduling systems

Job description

We're Hiring: Bilingual Medical Office Manager (English/Spanish)

Location: Imperial, CA 92251

Employment Type: Full-Time | On-Site

Compensation: Competitive, Based on Experience

Role

We are seeking an experienced, organized, and results-driven Bilingual Medical Office Manager to lead the daily operations of our medical practice in Imperial, California. This is an excellent opportunity for a healthcare professional with strong leadership skills, a commitment to operational excellence, and a passion for delivering exceptional patient service. The ideal candidate will oversee administrative operations, lead and develop office staff, coordinate patient services, and collaborate closely with physicians and clinical teams to ensure an efficient, professional, and patient-centered practice. Fluency in both English and Spanish, written and spoken, is required.

Key Responsibilities

• Overse e daily medical office operations, ensuring efficiency, productivity, and exceptional patient service.
• Lead, s supervise, train, schedule, and evaluate front-office and administrative personnel.
• Manage patient scheduling, registration, referrals, and appointment coordination.
• Overse e insurance eligibility verification, prior authorizations, billing coordination, and collections workflows.
• Monitor patient flow, staff productivity, and operational performance.
• Addres s patient concerns and resolve administrative challenges professionally and efficiently.
• Maintain accurate patient records and ensure compliance with HIPAA and applicable healthcare regulations.
• Facilitate effective communication among physicians, clinical staff, administrative personnel, and patients.
• Develop and implement policies and procedures to improve workflow, accountability, and patient satisfaction.
• Support recruitment, onboarding, employee development, and performance management.
• Identify opportunities to streamline operations and improve overall practice performance.
• Promote a professional, collaborative, and patient-focused workplace.

Required Qualifications

• Fluency in English and Spanish, both written and spoken.
• Experience in medical office administration, healthcare operations, or medical practice management.
• Strong leadership, organizational, supervisory, and problem-solving abilities.
• Knowledge of medical terminology, patient scheduling, and health insurance processes.
• Experience with electronic health records (EHR/EMR) and medical practice management systems.
• Excellent communication, interpersonal, and patient service skills.
• Ability to manage multiple priorities in a fast-paced healthcare environment.
• Strong commitment to patient confidentiality and professional standards.

Preferred Qualifications

• Three or more years of medical office management or healthcare supervisory experience.
• Experience with medical billing, coding, insurance authorizations, and revenue cycle management.
• Familiarity with Medicare, Medi-Cal, and commercial insurance plans.
• A proven track record of improving office workflows, employee performance, and patient satisfaction.
• Experience collaborating with physicians and clinical teams to support efficient medical practice operations.

The Ideal Candidate

We are looking for a hands-on, accountable leader who takes initiative, leads by example, and builds a strong, collaborative team. The successful candidate will demonstrate sound judgment, professionalism, and the ability to make effective decisions while balancing operational priorities with the needs of patients and staff. Above all, we value a manager who is committed to providing compassionate, respectful, and high-quality patient service while maintaining an organized and productive medical practice.