Front Office Assistant - Orthopedics

Orlando Health, Inc.; Tampa (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Orlando Health, Inc. is seeking a Front Office Assistant to support ambulatory/physician office operations. Responsibilities include patient registration, scheduling, and referrals under supervision of Practice Operations leadership.

The role requires high school diploma and at least six months in a clerical or customer service setting, with emphasis on accurate data collection and professional patient interactions.

Qualifications

• Six months experience in a clerical office, or general business, and/or customer service setting.
• Demonstrates ability to schedule and handle patient information accurately.

Responsibilities

• Schedules patient appointments per protocols and patient preference, obtaining pre-certification when required.
• Obtains accurate patient demographics and insurance information.
• Processes requests for medical records according to policies.
• Adheres to Orlando Health policies and OHPE value statements.
• Operates office equipment and answers telephone calls professionally.
• Supports quality initiatives to improve patient satisfaction.
• Interacts with patients and families in a professional manner.
• Maintains punctual attendance in accordance with policies and applicable laws.
• Maintains compliance with all Orlando Health policies and procedures.
• Participates in Quality Assurance/Quality Indicator activities as assigned.
• Demonstrates awareness of legal issues, patient rights and regulatory compliance.
• Practices efficient use of supplies.
• Assists billing service as requested.

Skills

Customer service

Clerical

Education

High School graduate or equivalent

Job description

Position Summary

The front office assistant provides support with the daily activities for ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals under the supervision of Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager and/or Practice Site Supervisor.

Responsibilities

Essential Functions

• Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.
• Obtains accurate and complete patient demographic and insurance information.
• Processes all requests for medical records according to Orlando Health and department specific policies and procedures.
• Adheres and assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements.
• Demonstrates competency in use of office equipment, technology, and answers telephone calls appropriately.
• Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience.
• Interacts with patients and families in a professional manner.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions

• Participates in Quality Assurance/Quality Indicator activities as assigned.
• Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies.
• Practices the efficient use of supplies.
• Assists billing service as requested.

Qualifications

Education/Training

• High School graduate or equivalent.

Licensure/Certification

• None.

Experience

• Six (6) months experience in a clerical office, or general business, and/or customer service setting