Front Office Assistant - Orthopedics

Florida Medical Clinic Orlando Health; Tampa (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Florida Medical Clinic Orlando Health is seeking a Front Office Assistant to support ambulatory/physician office operations. Responsibilities include patient registration, appointment scheduling, and handling referrals under supervision by Practice Operations leadership.

Ideal candidates have at least six months in a clerical or customer service role and can manage patient information, phone coverage, and routine office duties with professionalism and adherence to policies.

Qualifications

• Six months of clerical, office, or customer service experience preferred.
• Ability to schedule appointments and obtain pre-certification/authorization when required.
• Demonstrates professionalism in interactions with patients and families.

Responsibilities

• Schedules patient appointments according to protocols and patient preference.
• Obtains accurate patient demographic and insurance information.
• Processes requests for medical records per policies and procedures.
• Maintains compliance with Orlando Health policies and value statements.
• Demonstrates competency with office equipment and answering calls professionally.

Skills

Customer service

Scheduling

Phone etiquette

Medical office experience

Education

High School Diploma

Job description

The front office assistant provides support with the daily activities for ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals under the supervision of Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager and/or Practice Site Supervisor.

Essential Functions

• Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.
• Obtains accurate and complete patient demographic and insurance information.
• Processes all requests for medical records according to Orlando Health and department specific policies and procedures.
• Adheres and assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements.
• Demonstrates competency in use of office equipment, technology, and answers telephone calls appropriately.
• Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience.
• Interacts with patients and families in a professional manner.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions

• Participates in Quality Assurance/Quality Indicator activities as assigned.
• Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies.
• Practices the efficient use of supers.
• Assists billing service as requested.

Education/Training

• High School graduate or equivalent.

Licensure/Certification

• None.

Experience

• Six (6) months experience in a clerical office, or general business, and/or customer service setting