Front Office Assistant - Orthopedics

Orlando Health, Inc.; Orlando (FL); On-site; USD 32,000 - 36,000; Full time

Job summary

Orlando Health, Inc. is seeking a Front Office Assistant to support ambulatory/physician office operations. You will help register patients, schedule appointments, handle telephone coverage, and process referrals under supervision of the Practice Operations team.

The role emphasizes courteous patient interactions, accurate data collection, and adherence to policies and regulatory standards while maintaining reliable attendance and efficient use of office resources.

Qualifications

• Six months of clerical office, general business, or customer service experience.
• Ability to schedule appointments and manage telephone coverage.
• Strong organizational and data entry skills.

Responsibilities

• Schedules patient appointments according to practice protocols and patient preference.
• Obtains accurate patient demographics and insurance information.
• Processes requests for medical records according to policies.
• Ensures compliance with Orlando Health policies and procedures.
• Demonstrates competency with office equipment and telephone etiquette.
• Contributes to patient satisfaction and maintains professional interactions.
• Maintains regular attendance and compliance with ADA/FMLA and local standards.
• Supports billing services as requested.

Skills

Customer service

Communication skills

Attention to detail

Education

High School diploma or equivalent

Job description

Position Summary

The front office assistant provides support with the daily activities for ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals under the supervision of Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager and/or Practice Site Supervisor.

Essential Functions

• Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.
• Obtains accurate and complete patient demographic and insurance information.
• Processes all requests for medical records according to Orlando Health and department specific policies and procedures.
• Adheres and assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements.
• Demonstrates competency in use of office equipment, technology, and answers telephone calls appropriately.
• Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience.
• Interacts with patients and families in a professional manner.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions

• Participates in Quality Assurance/Quality Indicator activities as assigned.
• Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies.
• Practices the efficient use of supplies.
• Assists billing service as requested.

Qualifications

Education/Training

• High School graduate or equivalent.

Licensure/Certification

• None.

Experience

• Six (6) months experience in a clerical office, or general business, and/or customer service setting