Front Office Assistant - Orthopedics

Bayfront Health; Tampa (FL); On-site; USD 21,000 - 28,000; Full time

Job summary

Orlando Health is seeking a Front Office Assistant to support ambulatory/physician office operations. Responsibilities include patient registration, telephone coverage, appointment scheduling, and patient referrals under supervision.

The role emphasizes patient interaction, compliance with policies, and efficient handling of office tasks to maintain smooth clinic operations.

Qualifications

• High School diploma or equivalent.
• Minimum 6 months clerical/office or customer service experience.

Responsibilities

• Schedules patient appointments according to scheduling protocols and patient preferences.
• Obtains accurate patient demographic and insurance information.
• Processes requests for medical records per policies.
• Ensures compliance with Orlando Health policies and procedures.
• Handles phone calls professionally and uses office equipment competently.
• Demonstrates commitment to excellence and aims to improve patient satisfaction.
• Interacts with patients and families in a professional manner.
• Maintains regular attendance as per policy and applicable laws.
• Participates in Quality Assurance activities and awareness of regulatory requirements.

Skills

Customer service

Scheduling

Phone etiquette

Education

High School diploma

Job description

The front office assistant provides support with the daily activities for ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals under the supervision of Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager and/or Practice Site Supervisor.

Responsibilities

Essential Functions

• Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.
• Obtains accurate and complete patient demographic and insurance information.
• Processes all requests for medical records according to Orlando Health and department specific policies and procedures.
• Adheres and assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements.
• Demonstrates competency in use of office equipment, technology, and answers telephone calls appropriately.
• Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience.
• Interacts with patients and families in a professional manner.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions

• Participates in Quality Assurance/Quality Indicator activities as assigned.
• Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies.
• Practices the efficient use of supplies.
• Assists billing service as requested.

Qualifications

Education/Training

• High School graduate or equivalent.

Licensure/Certification

• None.

Experience

• Six (6) months experience in a clerical office, or general business, and/or customer service setting