Front Office Assistant

Bayfrontstpete; Saint Petersburg (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Orlando Health is seeking a front desk/clerical assistant to support daily ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals under supervision of Practice Operations and Medical Office Management.

要求 high school diploma and at least six months of clerical, office, or customer service experience. Proficiency with office equipment and a commitment to patient satisfaction are essential.

Qualifications

• Six (6) months experience in a clerical office, or general business, and/or customer service setting.

Responsibilities

• Schedules patient appointments according to practice protocols and patient preferences.
• Obtains accurate patient demographics and insurance information.
• Processes requests for medical records per policy.
• Ensures compliance with hospital policies and uses office equipment appropriately.
• Demonstrates commitment to excellence and supports patient satisfaction.
• Maintains professional interactions with patients and families.
• Maintains regular attendance per policy.
• Adheres to all policies and procedures.

Skills

Customer service

Clerical work

Telephone etiquette

Office organization

Detail oriented

Education

High school diploma or equivalent

Tools

Office equipment

Job description

Summary

Provides support with the daily activities for ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals under the supervision of Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager and/or Practice Site Supervisor.

Essential Functions

• Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.
• Obtains accurate and complete patient demographic and insurance information.
• Processes all requests for medical records according to Orlando Health and department specific policies and procedures.
• Adheres and assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements. Demonstrates competency in use of office equipment, technology, and answers telephone calls appropriately.
• Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience.
• Interacts with patients and families in a professional manner.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions

• Participates in Quality Assurance/Quality Indicator activities as assigned.
• Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies.
• Practices the efficient use of supplies.
• Assists billing service as requested.

Education/Training

High School graduate or equivalent.

Licensure/Certification

None.

Experience

Six (6) months experience in a clerical office, or general business, and/or customer service setting.