Medical Office Front Desk & Scheduling Specialist

Automatic Data Processing, Inc.; Homestead (FL); On-site; USD 21,000 - 22,000; Full time

Job summary

Automatic Data Processing, Inc. is seeking a Front Desk professional in the Center Operations Department in Homestead, Florida.

The role focuses on delivering a courteous, efficient experience for patients and visitors, handling calls, scheduling visits, and assisting with insurance verification and payments. You will support patient flow, manage appointments, and ensure privacy and confidentiality in a fast-paced medical office environment.

Qualifications

• High school graduate or GED.
• Customer service and interpersonal skills.
• Previous medical office setting experience preferred.

Responsibilities

• Greeting patients and visitors when they enter the center.
• Answer telephones promptly and professionally.
• Schedules primary care visits and other appointments accordingly.
• Verify patient insurance information, per plan policy.
• Collects and logs co-payments and payments received for medical services rendered and submit it with receipt to the Center Managers or designee.
• Contacts patients one day, prior to scheduled appointment to verify upcoming appointments.
• Initiates new patient process by scanning insurance membership card, picture Identification and any other documentation such as Medicare or Medicaid.
• Maintains professional conduct and appearance at all times.
• Arranges patient transportation for patients in need, to facilitate appointments.
• Safeguard patient privacy and confidentiality.
• Proficient in EMR and Patterson Software
• Performs other assigned duties as directed by the Manager.

Skills

Customer service

Interpersonal skills

Education

High school graduate or GED

Tools

EMR

Patterson Software

Job description

Automatic Data Processing, Inc. is seeking a Front Desk professional in the Center Operations Department in Homestead, Florida.

The role focuses on delivering a courteous, efficient experience for patients and visitors, handling calls, scheduling visits, and assisting with insurance verification and payments. You will support patient flow, manage appointments, and ensure privacy and confidentiality in a fast-paced medical office environment.