Patient Services Admin — Medical Office (Flexible Shifts)

Heywood Medical Group; Athol (MA); On-site; USD 25,000 - 40,000; Full time

Benefits offered by this job

Great benefits

Earned time off

Job summary

Heywood Healthcare in Athol, MA is seeking a Medical Office Assistant to support front-desk operations and patient flow. You will answer phones, verify insurance, schedule outpatient services, process referrals, and handle daily deposits.

Strong communication and customer service are required; EMR experience is preferred. Flexible scheduling, with potential evenings and weekends, may be needed, and coverage across Heywood locations may occur.

Qualifications

• Excellent written and verbal communication skills.
• Excellent customer service skills.
• Ability to prioritize tasks in a busy environment.
• General comfort level with computers/technology and ability to learn programs as needed.
• Knowledge of Electronic Medical Records preferred and word processing skills.
• Preferred knowledge of medical terminology
• Must be able to work flexible shifts, some evenings & weekends may be required.
• Reliable transportation in order to travel between locations is also required

Responsibilities

• Answers telephones, schedules in office appointments, takes messages accurately and routes appropriately.
• Collects copays/payments, maintains records and reconciles daily deposits.
• Verifies insurance coverage and eligibility and negates issues prior to patient visit whenever possible.
• Schedules and coordinates patient visits and medical procedures, for both inpatients and outpatients.
• Maintains assigned office and/or clinical supplies; initiates requisitions for re-supply.
• Process incoming faxes and daily mail including barcoding and document processing within EMR.

Skills

Excellent written and verbal comms

Excellent customer service

Prioritize tasks

Computer literacy

EMR knowledge

Medical terminology

Flexible shifts

Reliable transportation

Education

High School diploma or equivalent

Job description

Heywood Healthcare in Athol, MA is seeking a Medical Office Assistant to support front-desk operations and patient flow. You will answer phones, verify insurance, schedule outpatient services, process referrals, and handle daily deposits.

Strong communication and customer service are required; EMR experience is preferred. Flexible scheduling, with potential evenings and weekends, may be needed, and coverage across Heywood locations may occur.