Medical Office Front Desk & Scheduling Specialist

Summit Medical Group; Cookeville (TN); On-site; USD 28,000 - 36,000; Full time

Job summary

Summit Medical Group at Cookeville is seeking a Multi-Duty Receptionist for a full-time role. The position greets, directs and schedules patients and visitors, handling registration, copays and basic administrative tasks in a medical office setting.

The role emphasizes strong customer service, punctuality and team cooperation, with duties such as phone management, chart filing, scheduling and coordination of lab work. A high school diploma is required; one year in a medical office is preferred.

Qualifications

• High School Diploma or equivalent required.
• Prefer one-year experience in a medical office setting.

Responsibilities

• Greets patients and visitors in a prompt, courteous, and helpful manner.
• Checks-in patients, verifies and updates necessary information in the medical records / database, performs all registration functions and collects copays and balances due, as appropriate.
• Assists patients with ambulatory difficulties, or other needs, as appropriate. Must be customer service-oriented.
• Maintains computerized scheduling and follows office scheduling policies.
• Handles phone calls as appropriate (e.g. appointment confirmations, referral calls, pre-certs, etc.)
• Files charts and coordinates lab work, as requested.
• Sorts and delivers mail, medical records, and other correspondence.
• Maintains work area in a neat and orderly manner.
• Attendance/Punctuality: Dependable and arrives to work on time. Notifies supervisor at least 30 days in advance for time off (excluding emergencies.)
• Cooperates and helps out coworkers if needed and is committed to the success of the team.
• Attends meetings, as required.
• Performs related work, as assigned.

Skills

Customer service

Punctuality

Education

High School Diploma or equivalent

Job description

Summit Medical Group at Cookeville is seeking a Multi-Duty Receptionist for a full-time role. The position greets, directs and schedules patients and visitors, handling registration, copays and basic administrative tasks in a medical office setting.

The role emphasizes strong customer service, punctuality and team cooperation, with duties such as phone management, chart filing, scheduling and coordination of lab work. A high school diploma is required; one year in a medical office is preferred.