Medical Office Receptionist & Scheduling Specialist

Summit Medical Group; Knoxville (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Summit Medical Group at Middlebrook is seeking a Multi-Duty Receptionist to join their practice. This full-time role greets, directs and schedules patients and visitors, and handles registration functions including copays and balances due.

A high school diploma is required, and prior medical office experience is preferred. Responsibilities include maintaining scheduling, handling calls, coordinating lab work, and ensuring confidentiality with a strong emphasis on customer service and teamwork.

Qualifications

• High School Diploma or equivalent.
• Prefer 1 year of experience in a medical office.

Responsibilities

• Greets patients and visitors in a prompt, courteous, and helpful manner.
• Checks-in patients, verifies and updates information in the medical records/databases, collects copays and balances.
• Assists patients with ambulatory difficulties and other needs while providing customer service.
• Maintains computerized scheduling and adheres to office scheduling policies.
• Handles phone calls for appointment confirmations, referrals, pre-certifications, etc.
• Files charts and coordinates lab work as requested.
• Sorts and delivers mail, medical records and other correspondence.
• Keeps the work area neat and orderly.
• Punctual attendance; notifies supervisor in advance for time off.
• Cooperates with coworkers and supports team success.
• Assists with charge entry and/or coding issues when requested.
• Attends meetings as required.
• Maintains confidentiality and adheres to compliance policies.
• Participates in site-level Quality Improvement activities.

Skills

Customer service

Scheduling

Phone skills

Data entry

Education

High School Diploma

Job description

Summit Medical Group at Middlebrook is seeking a Multi-Duty Receptionist to join their practice. This full-time role greets, directs and schedules patients and visitors, and handles registration functions including copays and balances due.

A high school diploma is required, and prior medical office experience is preferred. Responsibilities include maintaining scheduling, handling calls, coordinating lab work, and ensuring confidentiality with a strong emphasis on customer service and teamwork.