Medical Office Front Desk & Patient Concierge

Carnegie Mellon University; Pittsburgh (Allegheny County); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Medical, prescription, dental, and vis

Retirement with employer contributions

Tuition benefits

Paid time off and holidays

Life and disability insurance

Transit bus pass

Family Concierge access

Fitness center access

More benefits

Job summary

Carnegie Mellon University’s Health Services team is seeking a detail-oriented receptionist to support our student health practice. You will be the first and last point of contact for students, staff, and visitors, creating a calm, welcoming atmosphere while handling check-in, payments, and basic EMR data entry.

The role is part-time (up to 30 hours per week), based in Pittsburgh, PA, with a 10-month term Aug–May.

Qualifications

• High School Diploma or GED required.
• 3–5 years of experience in customer service, administrative support, and/or data entry required.
• Experience in a medical office preferred.
• A combination of education and relevant experience from which comparable knowledge is demonstrated may be considered.

Responsibilities

• Serving as the first and last point of contact for students, staff, and visitors. This person sets the tone for a calm, welcoming experience for patients who may be unwell or unfamiliar with the process.
• Assisting with timely check-in and check-out of patients at the front desk, communication with patients about wait time, and maintaining the flow of patients through the facility.
• Utilizing technical skills such as scanning and entering basic patient information in the electronic medical record system or emailing computer support for more complicated problems affecting technical services in UHS.
• Work on a computer, Google Suite, and other programs daily.
• Receiving and welcoming patients and visitors, front office support includes processing electronic faxes; answering phones and directing calls; sorting and sending mail; receiving and verifying deliveries; operating copier, scanners, and printers.
• Reviewing and verifying electronic charge tickets in order to charge students accurate payments and processing credit card payments to complete payment for services at time of discharge.
• Providing clerical support for office procedures including patient referral tracking and processing patient information requests.
• Other duties as assigned.

Skills

Communication skills

Interpersonal skills

Written communication

Attention to detail

Organization

Planning

Adaptability

Education

High School Diploma or GED

Job description

Carnegie Mellon University’s Health Services team is seeking a detail-oriented receptionist to support our student health practice. You will be the first and last point of contact for students, staff, and visitors, creating a calm, welcoming atmosphere while handling check-in, payments, and basic EMR data entry.

The role is part-time (up to 30 hours per week), based in Pittsburgh, PA, with a 10-month term Aug–May.