Patient Experience & Front Desk Coordinator

Socket.dev; West Mifflin (Allegheny County); On-site; USD 36,000 - 48,000; Full time

Job summary

UPMC is seeking a front desk and clinical support professional to join our patient‑focused team. This dual role will float among West Mifflin, Mercy, Monroeville, and McKeesport locations, ensuring smooth front‑office operations and high‑quality patient care.

Responsibilities include greeting and registering patients, scheduling, insurance verification, collecting co‑pays, assisting providers, taking vital signs, rooming, and coordinating tests while maintaining a safe, welcoming clinic

Qualifications

• High School graduate or equivalent.
• Minimum of three years of direct patient care and/or phlebotomy experience.
• Basic computer skills and knowledge of medical terminology, examination, diagnostic and treatment room responsibilities.
• Strong interpersonal skills and the ability to work with individuals from multi-disciplinary groups.
• Excellent organizational skills.

Responsibilities

• Greet and register patients, schedule appointments, verify insurance, and collect co-pays.
• Assist providers and clinical staff with patient care, including taking vital signs, rooming and triaging patients, stocking supplies, and maintaining clean, organized spaces.
• Organize daily schedule of patients, greet patients and assign rooms.
• Order supplies for unit as necessary.
• Coordinate the ordering of blood products in collaboration with RNs, Blood Bank and Laboratory.
• Provide front desk coverage as assigned.
• Maintain lobby/waiting room coordination and supervision and serve as liaison between customers and clinic staff.
• Coordinate scheduling to include testing and bone marrow biopsy scheduling for multiple practitioners.

Skills

Interpersonal skills

Organizational skills

Basic computer skills

Medical terminology

Communication skills

Education

High School diploma or equivalent

Job description

UPMC is seeking a front desk and clinical support professional to join our patient‑focused team. This dual role will float among West Mifflin, Mercy, Monroeville, and McKeesport locations, ensuring smooth front‑office operations and high‑quality patient care.

Responsibilities include greeting and registering patients, scheduling, insurance verification, collecting co‑pays, assisting providers, taking vital signs, rooming, and coordinating tests while maintaining a safe, welcoming clinic