Medical Office Concierge & Scheduling Specialist

US Health Partners, LLC; Bear (DE); On-site; USD 32,000 - 42,000; Full time

Job summary

Cardiovascular Physicians of Delaware in Bear, DE is seeking a Medical Receptionist for in-office support. You will handle patient calls, schedule appointments, and manage referrals with professionalism.

Responsibilities include answering calls from appointment queues and physician lines, registering new patients in the EHR, and ensuring messages are accurately documented. Excellent communication and customer service are essential.

Qualifications

• High school diploma or equivalent.
• High volume medical call center experience preferred.

Responsibilities

• Answer incoming calls from appointment queue and physician lines.
• Schedules and reschedules appointments within the required time frame.
• Understands patient inquiries and gathers information to determine how to best handle patient calls.
• Registers new patient accounts in the EHR system per company protocol.
• Responds to referrals from outside of our practice.
• Documents messages in EHR clearly and accurately to other staff and departments.
• Responds to incoming EHR messages timely per department guidelines.
• Gives instructions and practice information including what is required for patient’s appointments.
• Provide excellent customer service at all times.

Skills

Medical terminology

Verbal communication

Written communication

Interpersonal skills

Customer service

Organizational skills

Time management

Education

High school diploma or equivalent

Tools

EHR/EMR system

Job description

Cardiovascular Physicians of Delaware in Bear, DE is seeking a Medical Receptionist for in-office support. You will handle patient calls, schedule appointments, and manage referrals with professionalism.

Responsibilities include answering calls from appointment queues and physician lines, registering new patients in the EHR, and ensuring messages are accurately documented. Excellent communication and customer service are essential.