Medical Receptionist

USHP; Bear (DE); Sur place; USD 32 000 - 42 000; Plein temps

Résumé du poste

Cardiovascular Physicians of Delaware in Bear, DE is seeking a Medical Receptionist to handle calls, schedule appointments, and support patient flow with professionalism and courtesy.

You will register new patients in the EHR, respond to referrals, and ensure confidentiality while delivering excellent customer service to every patient.

Qualifications

• High school diploma or equivalent.
• High volume medical call center experience preferred.

Responsabilités

• Answer incoming calls from appointment queue and physician's lines.
• Schedule and reschedule appointments within the required time frame.
• Gathers information to determine how to handle patient calls.
• Register new patient accounts in EHR/EMR.
• Respond to referrals from outside of our practice.
• Document messages in EHR clearly and accurately to other staff and departments.
• Respond to incoming EHR messages timely per department guidelines.
• Provide instructions and practice information including what is required for patient’s appointments.
• Provide excellent customer service at all times.

Connaissances

Medical terminology

Call center experience

Verbal communication

Written communication

Interpersonal skills

Customer service

Organization

Time management

Formation

High school diploma or equivalent

Outils

EHR/EMR software

Description du poste

Cardiovascular Physicians of Delaware

Position: Medical Receptionist

Location: in office in Bear, DE

Schedule: Monday-Friday, 8am-4:30pm

Job Summary

The Medical Receptionist answers, documents and directs incoming patient calls and schedules appointments from the call queue in a professional and courteous manner. Responds to patient messages and referrals timely with exceptional customer service.

Duties and Responsibilities

• Answers incoming calls from appointment queue and physician's lines.
• Schedules and reschedules appointments within the required time frame.
• Understands patient inquiries and gathers information to determine how to best handle patient calls.
• Registers new patient accounts in EHR system per company protocol.
• Responds to referrals from outside of our practice.
• Documents messages in EHR clearly and accurately to other staff and departments.
• Responds to incoming EHR messages timely per department guidelines.
• Gives instructions and practice information including what is required for patient's appointments.
• Provide excellent customer service at all times.

Educational Requirements and Qualifications

• High school diploma or equivalent.
• High volume medical call center experience preferred.

Knowledge, Skills, and Abilities

• Knowledge of medical terminology.
• Computer knowledge EHR and/or EMR.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Finger dexterity to perform duties such as typing or writing.
• Ability to speak and hear.

Expectations of All Employees

• Provides exceptional customer service to our patients.
• Exhibits professionalism and ethical behavior at all times.
• Maintains strict confidentiality of patient and business information.
• Maintains OSHA and HIPAA regulations.
• Works as part of the CPPA team and treats everyone with respect, courtesy and friendliness.
• Adheres to all policies and procedures for our organization.
• Recommend improvements to policies and procedures to management.
• Participates in committees, discussions and other team functions.