Medical Office Assistant (St. Pete)

CHILDRENS ORTHOPAEDICS AND SCOLIOSIS SURGERY ASSOC; Saint Petersburg (FL); On-site; USD 42,000 - 62,000; Full time

Job summary

CHILDRENS ORTHOPAEDICS AND SCOLIOSIS SURGERY ASSOC is seeking a detail-oriented administrative professional to serve as the first point of contact for patients and families. You will manage phones, schedule appointments, and maintain accurate patient accounts while verifying benefits and processing payments.

Experience with EMR systems (Athena/EPIC/Phreesia or similar) and strong customer service skills are essential; bilingual Spanish is a plus but not required.

Qualifications

• Associate’s or Bachelor’s degree preferred (not required).
• Ability to interpret and understand medical benefits, with emphasis on EOB statements.
• Experience in charge entry, insurance verification, and benefit collections strongly preferred.
• Strong customer service skills in a high-volume setting.
• Prior experience in a medical practice or billing department (orthopaedics a plus).
• High attention to detail, accuracy, and follow-through.

Responsibilities

• Serve as a welcoming first point of contact for patients and families.
• Answer phones, manage high call volumes, and schedule appointments efficiently.
• Create, update, and maintain accurate patient accounts.
• Perform insurance verification and benefit eligibility checks.
• Accurately process point-of-service collections and charge entry into EMR systems.
• Assist with accounts receivable follow-up and benefit collections.
• Support clinic preparation and day-to-day administrative operations.
• Provide excellent customer service to patients, families, and providers.
• Collaborate with team members to ensure smooth clinic flows.

Skills

Customer service

Insurance verification

Charge entry

EMR proficiency

Microsoft Outlook

Bilingual Spanish

Education

Associate or Bachelor's degree preferred

Tools

Athena

EPIC

Phreesia

Job description

Description

Key Responsibilities

• Serve as a welcoming first point of contact for patients and families
• Answer phones, manage high call volumes, and schedule appointments efficiently
• Create, update, and maintain accurate patient accounts
• Perform insurance verification and benefit eligibility checks
• Accurately process point-of-service collections and charge entry into EMR systems
• Assist with accounts receivable follow-up and benefit collections
• Support clinic preparation and day-to-day administrative operations
• Provide excellent customer service to patients, families, and providers
• Collaborate with team members to ensure smooth clinic flows

Requirements

• Associate’s or Bachelor’s degree preferred (not required)
• Ability to interpret and accurately understand medical benefits, with a strong focus on Explanation of Benefits (EOB) statements
• Demonstrated experience in charge entry, insurance verification, and benefit collections strongly preferred
• Strong customer service skills with the ability to multitask in a high-volume setting
• Prior experience in a medical practice or billing department (orthopaedics a plus)
• High attention to detail, accuracy, and follow-through
• Longevity and growth in previous positions highly valued
• Proficiency with EMR systems (Athena/EPIC/Phreesia or similar), Microsoft Outlook, and related programs
• Critical thinking, professionalism, and articulate communication skills required
• Bilingual Spanish strongly preferred but not required