Medical Office Assistant (St. Pete)

Children's Orthopaedic and Scoliosis Surgery Associates, LLP; Saint Petersburg (FL); On-site; USD 36,000 - 54,000; Full time

Job summary

Children's Orthopaedic and Scoliosis Surgery Associates, LLP is seeking an adaptable healthcare front desk/billing specialist. You will greet patients and families, answer high-volume calls, schedule appointments, and maintain accurate patient accounts in the EMR environment.

You will verify benefits, check eligibility, and process charges and point-of-service collections. The role supports accounts receivable activities and daily clinic operations while delivering outstanding patient service.

Qualifications

• Provide excellent customer service to patients, families, and providers.
• Interpret and understand medical benefits, including EOB statements.
• Experience with charge entry, insurance verification and benefit collections preferred.
• Proficient with EMR systems and Microsoft Outlook.
• Bilingual Spanish is strongly preferred but not required.
• Longevity and growth in previous positions valued.

Responsibilities

• Serve as welcoming first point of contact for patients and families.
• Answer phones, manage high call volumes, and schedule appointments.
• Create, update, and maintain accurate patient accounts.
• Perform insurance verification and benefit eligibility checks.
• Accurately process point-of-service collections and charge entry into EMR systems.
• Assist with accounts receivable follow-up and benefit collections.
• Support clinic preparation and day-to-day administrative operations.
• Collaborate with team members to ensure smooth clinic flows.
• Provide excellent customer service to patients, families, and providers.

Skills

Customer service

Multitasking

Communication

Professionalism

Attention to detail

Bilingual Spanish

Education

Associate’s or Bachelor’s degree preferred (not required)

Tools

Athena

EPIC

Phreesia

Job description

• Serve as a welcoming first point of contact for patients and families
• Answer phones, manage high call volumes, and schedule appointments efficiently
• Create, update, and maintain accurate patient accounts
• Perform insurance verification and benefit eligibility checks
• Accurately process point-of-service collections and charge entry into EMR systems
• Assist with accounts receivable follow-up and benefit collections
• Support clinic preparation and day-to-day administrative operations
• Provide excellent customer service to patients, families, and providers
• Collaborate with team members to ensure smooth clinic flows

Description

• Serve as a welcoming first point of contact for patients and families
• Answer phones, manage high call volumes, and schedule appointments efficiently
• Create, update, and maintain accurate patient accounts
• Perform insurance verification and benefit eligibility checks
• Accurately process point-of-service collections and charge entry into EMR systems
• Assist with accounts receivable follow-up and benefit collections
• Support clinic preparation and day-to-day administrative operations
• Provide excellent customer service to patients, families, and providers
• Collaborate with team members to ensure smooth clinic flows

Key Responsibilities

• Serve as a welcoming first point of contact for patients and families
• Answer phones, manage high call volumes, and schedule appointments efficiently
• Create, update, and maintain accurate patient accounts
• Perform insurance verification and benefit eligibility checks
• Accurately process point-of-service collections and charge entry into EMR systems
• Assist with accounts receivable follow-up and benefit collections
• Support clinic preparation and day-to-day administrative operations
• Provide excellent customer service to patients, families, and providers
• Collaborate with team members to ensure smooth clinic flows

Requirements

• Associate’s or Bachelor’s degree preferred (not required)
• Ability to interpret and accurately understand medical benefits, with a strong focus on Explanation of Benefits (EOB) statements
• Demonstrated experience in charge entry, insurance verification, and benefit collections strongly preferred
• Strong customer service skills with the ability to multitask in a high-volume setting
• Prior experience in a medical practice or billing department (orthopaedics a plus)
• High attention to detail, accuracy, and follow-through
• Longevity and growth in previous positions highly valued
• Proficiency with EMR systems (Athena/EPIC/Phreesia or similar), Microsoft Outlook, and related programs
• Critical thinking, professionalism, and articulate communication skills required
• Bilingual Spanish strongly preferred but not required