Medical Receptionist-Multi Site Pinellas County

Metropolitan Charities, inc.; Town of Florida (NY); On-site; USD 32,000 - 46,000; Full time

Job summary

Metropolitan Charities, inc. is seeking a Medical Receptionist to act as the vital link between patients and clinical staff. The role involves front and back-office support, scheduling, insurance verification, EMR data entry and multi-location coordination across Pinellas County.

The candidate should have a high school diploma, 1 year EMR experience, and 2 years of primary care admin experience. Fluency in English is required, with bi-lingual a plus.

Qualifications

• High school diploma or equivalent.
• Minimum 1 year of experience working with an EMR.
• Minimum of 2 years primary care office administrative experience, performing the tasks and responsibilities listed above.

Responsibilities

• Travel to various locations throughout Pinellas County to coordinate patient care.
• Make reminder appointment calls and schedule appointments.
• Check in/out patients for medical care and behavioral health services.
• Support health center patients to ensure integrated, one-stop access to care and services.
• Handle scheduling, cancellation, and rescheduling of primary care appointments.
• Greet patients and document registration accurately.
• Conduct insurance verification and collect copays.
• Enter patient information into the EMR with accuracy.
• Answer patient and client phone calls; assist with office needs.
• Perform additional tasks as directed.

Skills

Computer skills

EMR/EHR proficiency

Multitasking

Professional appearance

English proficiency

Education

High school diploma or equivalent

Tools

EMR/EHR software

Job description

Statement of Purpose:

The Medical Receptionist is considered a crucial link between the patient and the care delivered by clinical and service staff of the center. This position works collaboratively with the clinical care team, including medical, behavioral health, medical case management and other program services to initiate patient appointments. This is a key position with the goal of fostering an environment which promotes patient and client comfort and trust. The position must exemplify the core values and mission of the organization, always exercising utmost discretion, diplomacy and tact in patient/staff interactions while performing essential front office and back office operational functions in the Health Centers and organization.

Primary Tasks/Responsibilities:

• Travel to various locations throughout Pinellas County
• Makes reminder appointment calls
• Checks in/out patients/clients for medical care and behavioral health services.
• Directly supports Health Center patients to ensure that appointments are seamlessly coordinated for the client to receive integrated, one-stop access to medical care and services at Metro. Performs essential front office and back office program and clinical support function
• Scheduling, canceling, and rescheduling patient primary care medical appointments
• Greeting patients, checking in patients and properly documenting registration.
• Conducts insurance verification
• Answers patient and client phone calls
• Accurate collection and documentation of copays
• Obtaining and entering personal, financial and insurance information into the electronic medical records system.
• Other office operational needs supporting patient and client care
• Any various tasks as directed

Education/Professional:

• High school diploma or equivalent.
• Minimum 1 year of experience working with an EMR
• Minimum of 2 years primary care office administrative experience, performing the tasks and responsibilities listed above.

Knowledge, Skills and Abilities Required:

• Knowledgeable in computer software, with the ability to work with word processing, spreadsheet and EMR/EHR programs.
• Knowledge and proficient use of computer programs pertaining to job functions.
• Professional appearance and behavior.
• Ability to work effectively in a fast paced environment and use multitasking skills.
• Must be able to speak, read, and write proficiently in English.
• Bi-lingual is a plus, but not required
• Demonstrated ability to work effectively with people of diverse races, ethnicities, ages, in a community environment.

Requirements:

• Must possess and maintain valid Florida driver’s license and proof of insurance
• Must have reliable and accessible auto vehicle.
• Must pass necessary fingerprinting, Level II background checks and employment eligibility verification through the U. S. Department of Homeland Security’s E-Verify system, https://e-verify.uscis.gov/emp.