Medical Office Assistant - Patient Care & Scheduling

2600 White Plains Hospital Medical Center; City of White Plains (NY); On-site; USD 31,000 - 47,000; Full time

Job summary

White Plains Hospital Medical Center in West Harrison, NY is seeking a non-exempt Office Clerk. The role performs diversified office-clerical duties and maintains efficient, positive communication with patients, families, physicians, providers and outside facilities.

You will schedule patient appointments, process records, obtain pre-certifications, verify insurance, update charts, answer phones, manage supplies, attend meetings, participate in daily huddles and essential safety practices.

Qualifications

• High School Required or GED less than 1 year
• Previous patient relations experience required
• Required less than 1 year
• General office experience Required less than 1 year
• Previous physician practice patient experience Preferred
• Basic medical terminology, Electronic Scheduling and Electronic Medical Record experience preferred. (Low proficiency)

Responsibilities

• Understands and adheres to the WPH Performance Standards, Policies and Behaviors.
• Schedules and confirms patient appointments and arrival utilizing Practice Management System whenever available
• Fulfills responsibilities as assigned that may include sending/receiving patient records and documents; scheduling surgical procedures and tests; obtaining pre-certification for health care services; verifying insurance coverage and patient demographics; scanning; managing and updating charts to ensure that information is complete.
• Answers telephone, relays messages, and provides information when necessary.
• Maintains files and assists in establishing office systems.
• Orders office supplies.
• Operates related office equipment.
• Attends meetings, takes and distributes minutes.
• Fulfills organizational responsibilities as assigned including respecting/promoting patient rights; responding appropriately to emergencies; communicates concerns/ problems relating to patients and/or staff with immediate supervisor.
• Adheres to White Plains Hospital infection control standards including, but not limited to hand hygiene.
• Utilizes appropriate steps in the decision making process to include recognition and priority setting relating to patient care and practice based issues.
• Collaborates and communicates with the health care team.
• Completes annual mandatory requirements including Occupational Health Requirements.
• Attends mandatory in-services.
• Participates as a member of the patient care team and responsible for participating in daily huddles and regular schedule practice team meetings.
• Utilizes cost containment practices.
• May prepare and maintain various statistical data.
• Performs all other duties as assigned.

Skills

Patient relations experience

General office experience

Medical terminology

Education

High school diploma or GED

Tools

Electronic Scheduling

Electronic Medical Records

Job description

White Plains Hospital Medical Center in West Harrison, NY is seeking a non-exempt Office Clerk. The role performs diversified office-clerical duties and maintains efficient, positive communication with patients, families, physicians, providers and outside facilities.

You will schedule patient appointments, process records, obtain pre-certifications, verify insurance, update charts, answer phones, manage supplies, attend meetings, participate in daily huddles and essential safety practices.