Medical Office Assistant II

MedStar Health’s Washington Hospital Center; Washington (District of Columbia); On-site; USD 31,000 - 47,000; Full time

Job summary

MedStar Health’s Washington Hospital Center is seeking a full-time medical office assistant to provide clerical support for Family Medicine. Duties include answering calls, scheduling appointments, dictation transcription, processing prescriptions, patient registration, and billing entry.

The role requires strong organizational skills, accuracy in billing, and comfort with medical terminology. Union representation with SEIU Local 722 applies to this position.

Qualifications

• High School Diploma or GED required.
• 1–3 years experience as a secretary in a doctor's office or medical environment.

Responsibilities

• Screens telephone callers and visitors; forwards messages.
• Schedules patient appointments and coordinates calendars with other offices.
• Transcribes dictation and prepares letters and reports.
• Answers requests for new prescriptions and refills; calls pharmacies.
• Registers new patients and updates existing files; handles insurance cards.

Skills

Telephone screening

Appointment scheduling

Medical billing

Administrative support

Education

High School Diploma or GED

Secretarial/medical office training

Tools

Billing system

Medical office software

Job description

About the Job

Department: Family Medicine
Status: Full-time, 40-hours per week
Schedule: Monday-Friday, 8:00am-4:30pm

This Full-Time position will be represented by the Service Employees International Union (SEIU) Local 722.

General Summary of Position

Provides a variety of moderately complex medical office support/clerical/secretarial functions for one or more medical professional or research staff.

Primary Duties and Responsibilities

• Receives and screens telephone callers and visitors to the office. Responds to a variety of inquires referring the inquiries of a technical nature to an appropriate staff member. Takes and forwards messages.
• Schedules patients' appointments and assists in the scheduling of the patients' appointments with other medical offices. Coordinates physician(s)' calendar including patient appointments surgeries meetings etc.
• Transcribes dictation including patient narrative and/or discharge summaries general correspondence and memoranda. Types letters requisitions reports etc. from handwritten copy and/or notes.
• Answers requests for new prescriptions and refills; submits requests to physician for authorization. Calls in prescriptions to pharmacy.
• Completes preliminary registration for new patients and updates information on existing patients (inpatients and/or outpatients); obtains necessary recertification/verification/ referrals signatures copies of insurance cards etc. May coordinate pre-admission testing.
• Enters physician charges into billing system ensuring appropriate insurance coverage and providing Patient Billing Services with appropriate referrals authorizations and operative reports. May review ICD-10 codes; works with medical personnel to reconcile errors and inconsistencies. Responds to billing related inquires from patients and/or Patient Billing Services. Accepts co-payments; may deposit payments or forward them to appropriate personnel.
• Establishes and maintains a variety of files records logs charts etc. including departmental files. Retrieves files records charts and/or the information therein as necessary.
• Receives opens and date stamps incoming mail. Reviews sorts and/or directs mail to the appropriate person in accordance with departmental policy.
• May prepare exam room(s) between patients based on procedure and may assist physician in exam/procedure.
• Maintains office supplies and may assist in maintaining medical supply inventory for the department.
• May compile information for procedure and on-call schedules. Posts and distributes schedules to appropriate personnel revising schedules as necessary.

Minimal Qualifications

Education

• High School Diploma or GED required
• May require up to l year of technical or other specialized training; and depending on assigned department training in secretarial/medical office support (e.g.: word processing medical terminology medical insurance/billing etc.).

Experience

• 1 to 3 years experience as a secretary preferably in a doctor's office or medical environment required

Knowledge Skills and Abilities

• Requires the ability to read and write; and knowledge of grammar and arithmetic including fractions and decimals.
• May require the use of standard office/medical equipment (i.e. typewriter personal computer data terminal on-line printer calculator telephone facsimile copier sterilizing equipment blood pressure cuff or tables); the preparation comparison or checking of reports records and related data; and basic use of formulas charts tables drawings and knowledge of their application.

This position has a hiring range of

USD $22.22 - USD $33.79 /Hr.