Medical Office Assistant I

Bassett Medical Center; City of Oneonta (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Medical Office Assistant I to enhance patient care and support healthcare teams. This role is pivotal in ensuring a welcoming environment for patients, managing appointments, and providing administrative support. Ideal candidates will possess strong customer service skills and a commitment to confidentiality. Join a forward-thinking organization that values innovation and quality care, and make a meaningful impact in the lives of patients while enjoying a supportive and dynamic workplace. If you are passionate about healthcare and eager to contribute to a caring community, this opportunity is perfect for you.

Benefits

Paid Time Off

Insurance Options

Retirement Plans

Qualifications

• High School Diploma or GED preferred; 2-year/Associate Degree preferred.
• Minimum one year relevant work experience required; customer service experience preferred.

Responsibilities

• Serve as the first point of contact for patients, providing excellent customer service.
• Schedule appointments, collect demographic and financial information, and handle payments.

Skills

Computer Proficiency

Customer Service

Time Management

Confidentiality

Interpersonal Skills

Education

High School Diploma or GED

2-year/Associate Degree

Job description

Join to apply for the Medical Office Assistant I role at Bassett Medical Center.

Pay Range

This range is provided by Bassett Medical Center. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range: $16.98/hr - $16.98/hr

Overview

Are you looking to make a difference by improving the health of our patients? Here you will find an innovative culture that is patient-focused and dedicated to making a difference. We are committed to helping the population we serve, and our communities, achieve optimum health and enjoy the best quality of life possible.

Responsibilities

The Medical Office Assistant I serves as the first point of contact for patients within the Bassett Healthcare Network. This key role in the patient-centered care team demonstrates excellence in all patient and customer encounters, including face-to-face and telephone interactions. Responsibilities include providing administrative support to ambulatory patient care teams through excellent customer service, attention to detail, and interpersonal skills. The role involves accurate, timely communication with nurses and providers, scheduling patients efficiently, collecting demographic and financial information, and possibly handling revenue through payment collection and insurance processing.

1. Reception/Call Handling: Greet patients courteously, answer phones promptly, take accurate messages, and offer MyBassett sign-up opportunities.
2. Registration/Appointment Scheduling/Referrals: Obtain and verify patient information, schedule appointments, support referral processes, and ensure compliance with regulations.
3. Payment Collection/Cash Handling: Convey payment due, process payments accurately, and maintain balanced cash drawer.
4. Office Support & Confidentiality: Manage incoming information, scan and index documents, handle correspondence, and support office operations while maintaining patient confidentiality.
5. Additional duties: Support other locations, adapt to workflows, and ensure high-quality patient experiences.

Qualifications

• High School Diploma or GED preferred; 2-year/Associate Degree preferred.
• Minimum one year relevant work experience required; customer service experience preferred.
• Skills include computer proficiency, customer service, time management, confidentiality, and interpersonal skills.

Physical Requirements

• Sedentary work involving sitting most of the time, with occasional lifting and reaching.
• Repetitive motions, hearing, standing, and computer use required.

Additional Information

Benefits include paid time off, insurance options, retirement plans, and more. Salary is based on various factors, with a range of $16.98 to $25.47 per hour.

We are an equal opportunity employer and do not discriminate based on protected statuses.