Medical Office Assistant: Front Desk & EMR Administrator

Northeast Georgia Health System; Gainesville (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

Northeast Georgia Health System is seeking a Front Office Specialist to support Physician Services. The role involves reception, maintaining clinical and financial records, front office inventory, and managing medical records.

The ideal candidate has a High School Diploma or GED and experience with EMR systems. Strong customer service skills and the ability to interact with patients and physicians are essential for success in this busy office.

Qualifications

• High school diploma or GED is required.
• Experience in customer service or physician's office preferred.
• Knowledge of EMR system is preferred.

Responsibilities

• Screens and refers all incoming calls and visitors to ensure accurate, timely communication.
• Procures patient referrals in accordance with Physician requests and processes mail in a timely and efficient manner.
• Schedules appointments for patient referrals as requested by Physicians.
• Logs all referrals according to established guidelines and posts referral numbers to patient’s account when received from other Physician practices.
• Advises patients when referral numbers are needed and how patients can obtain a referral; provides patients with needed information regarding their referral.
• Opens and distributes mail to appropriate personnel daily.
• Ensures accurate patient information is entered into the EPIC system (maintains acceptable registration error rate parameters).
• Ensures daily audit journals are balanced; enters charges accurately.
• Forward all monthly reports to the Central Business Office in a timely manner.
• Prepares daily deposits per center procedure.
• Updates patient information with pertinent information as needed; Arranges payment agreements as indicated.
• Maintains inventory of front office supplies as required.
• Physical demands: ability to lift up to 20 lbs and remain standing for portions of the day.

Skills

EMR Proficiency

Customer Service

Front Desk

Education

High School Diploma or GED

Job description

Northeast Georgia Health System is seeking a Front Office Specialist to support Physician Services. The role involves reception, maintaining clinical and financial records, front office inventory, and managing medical records.

The ideal candidate has a High School Diploma or GED and experience with EMR systems. Strong customer service skills and the ability to interact with patients and physicians are essential for success in this busy office.