Medical Office Assistant

Mindful Support Services; Seattle (WA); On-site; Full time

Job summary

A leading company in mental health support is seeking a Medical Office Administrator to provide high-level customer service to prescriber-level providers. This role involves scheduling, maintaining HIPAA compliance, and building strong relationships with healthcare professionals. Full-time position based in Seattle with competitive benefits.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

PTO

401k with employer matching

Life Insurance

Professional development opportunities

Qualifications

• Expertise in NP/MD practice aspects, including coding and scheduling.
• Ability to maintain HIPAA compliance and ensure PHI security.

Responsibilities

• Provide excellent customer service via phone, in person, and email.
• Process high volumes of records requests to coordinate care.
• Support troubleshooting challenges for providers and clients.

Skills

Customer Service

HIPAA Compliance

Relationship Building

Job description

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About The Company

Mindful Support Services is a company dedicated to empowering therapists, psychologists, and nurse practitioners to dive into private practice without doing all of the leg work. We provide high-quality billing, marketing, and administrative services to independent mental health care providers across the Pacific Northwest. Since opening in 2011, we have added over 1,800 providers throughout our 16 locations and are continuing to grow!

We are an equal opportunity employer with a progressive workplace based on teamwork, integrity, and customer service. We are committed to cultivating the long-term professional potential of our team.

We encourage qualified applicants from all industries to apply, especially front desk, receptionist, hospitality, and retail.

About The Role

The Medical Office Administrator, internally called "Nurse Practitioner Liaison," serves as first-tier support for prescriber-level provider members, providing a high level of customer service and follow-through for their unique needs. They will build and maintain partnerships with providers and respond promptly to requests from providers, pharmacies, and clients. They will become an expert on all relevant aspects of the prescribers' practices and support company growth through effective scheduling.

Work Environment

This role is primarily in-office at our Headquarters in Northgate, Seattle, WA. Travel to other Seattle Mindful Therapy Group locations is expected to work alongside Nurse Practitioners and MDs providing in-person services. We aim to use in-office time to build strong relationships and provide excellent service.

Requirements

Key Responsibilities:

• Bring a positive and inviting experience to the team and providers.
• Provide excellent customer service via phone, in person, and email.
• Receive training to become an expert in NP/MD practice aspects, including coding, scheduling, prescribing, and lab platforms.
• Process high volumes of records requests to coordinate care.
• Build genuine, trust-based relationships for a personalized experience.
• Maintain HIPAA compliance and ensure PHI security.
• Support troubleshooting challenges for providers and clients.
• Schedule: Monday-Thursday, 8:30am-5pm; Friday, 8am-4pm.

Benefits

We provide full-time employees with:

• 75% coverage of health, dental, and vision insurance
• 15 PTO days in the first year, increasing annually
• 6 paid holidays per year
• 401k with employer matching
• Life Insurance
• Professional development and advancement opportunities

We are an equal opportunity employer committed to long-term professional growth. Applicants from all fields are encouraged to apply. Background check required.

It is a conflict of interest for employees of Mindful Support Services to be current clients of Mindful Therapy Group. Individuals receiving clinical services at Mindful Therapy Group should wait until their care is discontinued before employment.

Job Type: Full-time, In-Office

Salary: $23.00 per hour

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Health Care Provider

Industries

• IT Services and IT Consulting