Medical Office Assistant

Allergy & ENT Associates; Shenandoah (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Allergy & ENT Associates in Shenandoah, TX is seeking a friendly front desk receptionist to welcome patients, collect documents, and assist with billing using electronic systems. The role emphasizes efficient patient flow and accurate updating of charts in a HIPAA-conscious environment.

Responsibilities include handling phone calls, directing visitors, coordinating appointments, and collaborating with clinical staff to ensure a positive patient experience.

Qualifications

• Greet patients and visitors in a polite, prompt manner.
• Communicate effectively with staff and departments.
• Maintain confidentiality and HIPAA compliance.

Responsibilities

• Greet patients and visitors with a smile and provide directions or instructions as needed.
• Process paperwork and update patient information; assist with co-pays and signatures.
• Use electronic systems for billing and chart updates; ensure waiting area is clean and orderly.
• Schedule and coordinate appointments; answer phones and manage patient inquiries.
• Escalate issues to leadership with constructive solutions and support patient engagement.

Job description

• Greet patients and visitors with a smile in a polite, prompt, helpful manner. Provides any necessary instructions/directions. Informs the appropriate department/person of patient's arrival.
• Follows office policies, procedures, and protocols as appropriate.
• Communicate effectively with other staff members.
• Complete necessary paperwork such as fee tickets, etc. Uses computer systems to generate information necessary for billing.
• Updates patient information, collects co-pays, provides any necessary form(s) needing completion, obtains signature as necessary.
• Maintains a clean, orderly waiting room and work area.
• Promote fully electronic workflows and collaborate with leadership to reduce manual paper processes where feasible.
• Answers phone promptly and pleasantly and handles customer needs expeditiously, such as making appointments, taking messages for the clinical staff, etc.
• Proactively escalates patient, workflow, or operational concerns to leadership with constructive solutions.
• Participate in creative ways to promote patient engagement and personalize patient outreach, improving overall experience and driving authentic patient reviews.
• Timely completes any mandatory company training and participates in required emergency drills or other trainings as assigned.
• Updates information in electronic patient charts according to policy and procedure.
• Maintain patient, staff and employer confidentiality. Comply with all HIPAA regulations.
• May perform other job activities as assigned.