Medical Office Administrative Assistant

Texas Health Care PLCC; Fort Worth (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Texas Health Care PLCC is seeking a Medical Office Administrative Assistant to support daily operations and ensure smooth patient flow. The role emphasizes accurate record keeping, confidentiality, and a positive patient experience.

Key duties include managing phone calls, scheduling, verifying insurance, collecting payments, preparing charts, and supporting billing inquiries. Ideal candidates have 1–2 years in medical admin and proficiency with MS Office and EHR systems.

Qualifications

• High School Diploma or GED required; associate degree or medical admin cert preferred.
• 1–2 years of administrative support experience, ideally in a medical office.
• Proficiency with Microsoft Word, Excel, and Outlook.
• Experience with EHR systems is highly desirable.
• Excellent verbal and written communication, strong organization, and attention to detail.
• Ability to multitask and maintain patient confidentiality (HIPAA).

Responsibilities

• Answer multi-line phone systems, direct calls, and take detailed messages.
• Schedule and confirm patient appointments, manage the appointment calendar, and handle rescheduling requests.
• Greet and register patients, verify insurance information, and collect co-pays or payments.
• Prepare patient charts, scan and file medical records, and ensure accuracy and confidentiality of patient data.
• Process incoming and outgoing mail, faxes, and other correspondence.
• Maintain office supplies inventory and place orders as needed.
• Assist with billing inquiries and insurance claims processing.
• Maintain cleanliness and organization of the reception area and waiting room.
• Communicate effectively with patients, physicians, and other healthcare professionals.
• Perform other administrative duties as assigned by the office manager or medical staff.

Skills

Communication

Customer service

Multitasking

Organizational skills

HIPAA compliance

Education

High School Diploma or GED

Associate's degree or medical administrative assistant certification

Tools

Microsoft Office Suite

Electronic Health Records (EHR) systems

Job description

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Job Summary

The Medical Office Administrative Assistant provides essential administrative and clerical support to ensure the efficient operation of the medical office. This role is crucial for maintaining smooth patient flow, accurate record-keeping, and a positive patient experience.

Job Responsibilities

• Answer multi-line phone systems, direct calls, and take detailed messages.


• Schedule and confirm patient appointments, manage the appointment calendar, and handle rescheduling requests.


• Greet and register patients, verify insurance information, and collect co-pays or payments.


• Prepare patient charts, scan and file medical records, and ensure accuracy and confidentiality of patient data.


• Process incoming and outgoing mail, faxes, and other correspondence.


• Maintain office supplies inventory and place orders as needed.


• Assist with billing inquiries and insurance claims processing.


• Maintain cleanliness and organization of the reception area and waiting room.


• Communicate effectively with patients, physicians, and other healthcare professionals.


• Perform other administrative duties as assigned by the office manager or medical staff.

Job Qualifications

• High School Diploma or GED required; Associate's degree or medical administrative assistant certification preferred.


• Minimum of 1-2 years of experience in an administrative support role, preferably in a medical office setting.


• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).


• Experience with electronic health records (EHR) systems is highly desirable.


• Excellent verbal and written communication skills.


• Strong organizational skills and attention to detail.


• Ability to multitask and prioritize in a fast-paced environment.


• Exceptional customer service and interpersonal skills.


• Ability to maintain patient confidentiality (HIPAA compliance).


• A positive and professional demeanor.

Hours per week - 36-40 hours

Work Schedule - Monday thru Thursday 8-5 Friday 8 to noon