Medical Office Administrative Assistant

Infor; Battle Creek (MI); Hybrid; USD 32,000 - 52,000; Full time

Job summary

Infor in Battle Creek, MI is seeking an administrative professional for a medical office. You will handle clerical duties and maintain organized workflows to allow clinicians to focus on patient care.

You will answer calls, schedule appointments, assist with registration and insurance forms, verify eligibility, collect copays, and coordinate referrals and imaging appointments while communicating with clinical staff to gather necessary patient information.

Qualifications

• Associate’s degree or equivalent formal education is preferred.
• Excellent telephone, written communication and interpersonal skills.
• Ability to prioritize multiple tasks while maintaining focus and productivity.
• Experience with data extraction from multiple information systems.
• Proficiency in a variety of computer software programs and systems.
• Ability to work independently.

Responsibilities

• Answers incoming calls and routes to proper destination, creates appointments, creates messages on patient’s behalf.
• Greets and checks in patients and visitors; assists patients with registration and scheduling.
• Processes incoming mail and faxes; prepares Electronic Medical Records by scanning necessary documents.
• Inventories, orders, and maintains all office supplies.
• Assists patients to complete documents such as intake and insurance forms.
• Verifies insurance eligibility; collects copay and outstanding balances.
• Directs patients when necessary; confirms current patient information and proper physician.
• Contacts patients prior to visit for confirmation of visit, co-insurance, and copay.
• Assists with quality assurance initiatives.
• Updates patient demographics including insurance information and scans insurance card into chart.
• Evaluates daily schedules to accommodate patient flow and minimize missed appointments.
• Coordinates scheduling of incoming referrals and high-tech imaging appointments.
• Communicates with the clinical staff to ensure all appropriate patient information is gathered.

Skills

Telephone communication

Written communication

Interpersonal skills

Multitasking

Analytical thinking

Problem solving

Data extraction

Software proficiency

Independent work

Education

Associate degree preferred

Tools

Email

Electronic calendar

Word processing

Spreadsheets

Job description

Infor in Battle Creek, MI is seeking an administrative professional for a medical office. You will handle clerical duties and maintain organized workflows to allow clinicians to focus on patient care.

You will answer calls, schedule appointments, assist with registration and insurance forms, verify eligibility, collect copays, and coordinate referrals and imaging appointments while communicating with clinical staff to gather necessary patient information.