Medical Lab Client Service Representative

University Of Nebraska Medical Center; Omaha (NE); On-site; USD 25,000 - 38,000; Full time

Job summary

University of Nebraska Medical Center in Omaha, NE seeks a Health Care Associate (Para) to support outreach laboratory services. You will process specimens, report results, and ensure accurate handling, storage, and test ordering, while providing strong client service to internal and external customers.

Qualifications include a high school diploma or equivalent, 2+ years of healthcare experience, and proficiency with Microsoft Word; Excel and other clinical systems are preferred.

Qualifications

• High school diploma or equivalent required.
• At least 2 years of experience.
• Clinical experience in a healthcare environment.
• Proficiency with PC data entry and basic software.

Responsibilities

• Process and report results for outreach laboratory specimens.
• Handle specimens, storage, test ordering, and distribution.
• Manage specimen information and provide precise clerical support.
• Maintain extensive client service communication with internal/external customers.

Skills

Customer service

Data entry

Typing 50 wpm

PC/data entry

Education

High School diploma or equivalent

Two years post high school education/related experience

Tools

Microsoft Word

Microsoft Excel

Sunquest Co-Path

Epic

Job description

Medical Lab Client Service Representative

UNMC is an Equal Employment Opportunity Employer, including an equal opportunity employer of protected veterans and individuals with disabilities.

Location

Omaha, NE

Reg-Temp

Full-Time Regular

Work Schedule

Remote/Telecommuting

No remote/telecommuting opportunity

Position Summary

Client Service Representative responsible for all duties related to processing and result reporting of outreach laboratory specimens directly impacting patient care: specimen handling, proper specimen storage, test ordering, test availability, specimen requirements and distribution of patient specimens for laboratory testing by Regional Pathology Services ( RPS ). Manages information pertaining to patient specimens, and provides responsible, difficult and precise technical and clerical assistance requiring independent judgement, self-motivation and exacting detail. Provides extensive client service communication with internal and external customers of RPS and the Nebraska Public Health Laboratory ( NPHL ).

Job Title

Health Care Associate (Para)

Salary Grade

HC12H

Appointment Type

C2 - REG OFF/SERV HRLY

Salary Range

$18.413 - $27.644/hourly

Working Title

Medical Lab Client Service Representative

Required and Preferred Qualifications

Required Education:

• High School education or equivalent

(Will consider two years post high school education/related experience)

Required Experience:

• 2 years

Clinical experience in a healthcare environment

(Will consider two years post high school education/related experience)

Required License:

• No

Required Computer Applications:

• Microsoft Word

Required Additional Knowledge, Skills and Abilities:

• Skilled in customer service.

Preferred Education:

• Healthcare or Biological Sciences.

Preferred Experience:

• Outreach laboratory setting.

Preferred License:

• No

Preferred Computer Applications:

• Microsoft Excel, Microsoft Outlook

Preferred Other Computer Applications:

• Sunquest Co-Path, Epic, or other patient record software

Preferred Additional Knowledge, Skills and Abilities:

Experience in customer service in healthcare environment.

Knowledge of medical terminology.

Ability in PC/data entry.

Ability to type 50 words per minute

Individuals who need accommodation during the online application or interview process may contact 402-559-4070 or [e-mail] to request an accommodation.