Medical Lab Client Service Representative

PeopleAdmin, Inc.; Omaha (NE); On-site; USD 25,000 - 39,000; Full time

Job summary

UNMC is seeking a Medical Lab Client Service Representative in Omaha, NE. The role involves handling outreach laboratory specimens, reporting results, and providing expert client service to internal and external customers.

The position requires a high school education (or equivalent) with at least two years of related experience. Proficiency in Word/Outlook, strong healthcare communication, and typing ability are essential.

Qualifications

• High School education or equivalent required; two years post high school education/related experience considered.
• Clinical experience in healthcare environment preferred but not required.
• Strong customer service and computer skills required (Word/Outlook).
• Knowledge of medical terminology beneficial.

Responsibilities

• Process and report outreach laboratory specimens affecting patient care.
• Manage specimen handling, storage, test ordering and distribution for lab testing.
• Provide accurate clerical and technical support with attention to detail.
• Communicate with internal and external customers of RPS and NPHL.

Skills

Customer service

Data entry

Medical terminology

Typing 50 wpm

Education

High School education or equivalent

Two years post high school education/related experience

Tools

Sunquest

CoPath

Epic

Microsoft Excel

Job description

Medical Lab Client Service Representative

UNMC is an Equal Employment Opportunity Employer, including an equal opportunity employer of protected veterans and individuals with disabilities.

Location

Location Omaha, NE

Requisition Number

Requisition Number: Staff_14448

Department

Business Unit

Business Unit

Business Unit College of Medicine

Reg-Temp

Reg-Temp Full-Time Regular

Work Schedule

Work Schedule Monday - Friday 6:00 AM-2:30 PM with rotating weekends & holidays

Remote/Telecommuting

Remote/Telecommuting No remote/telecommuting opportunity

Position Summary

Client Service Representative responsible for all duties related to processing and result reporting of outreach laboratory specimens directly impacting patient care: specimen handling, proper specimen storage, test ordering, test availability, specimen requirements and distribution of patient specimens for laboratory testing by Regional Pathology Services ( RPS ). Manages information pertaining to patient specimens, and provides responsible, difficult and precise technical and clerical assistance requiring independent judgement, self-motivation and exacting detail. Provides extensive client service communication with internal and external customers of RPS and the Nebraska Public Health Laboratory ( NPHL ).

Working Title

Medical Lab Client Service Representative

Job Title

Health Care Associate (Para)

Salary Grade

Salary Grade HC12H

Appointment Type

Appointment Type C2 - REG OFF/SERV HRLY

Salary Range

Salary Range $18.413 - $27.644/hourly

Job Requisition Begin Date

Job Requisition Begin Date 02/09/2026

Application Review Date

Application Review Date 02/16/2026

Review Date Information

Initial application review will begin on the date provided in the field above. Applications received prior to this review date will be considered. Applications received after the review date may be considered.

Required and Preferred Qualifications

Required Education

High School education or equivalent

If any degree major/training is required, please specify the type. (NOTE: Concentration and minors are not equivalent to a major)

(Will consider two years post high school education/related experience)

Required Experience

2 years

If any experience is required, please specify what kind of experience:

Clinical experience in a healthcare environment (Will consider two years post high school education/related experience)

Required License

No

If yes, what is the required licensure/certification?

NA

Required Computer Applications

Microsoft Word, Microsoft Outlook

Required Other Computer Applications

NA

Required Additional Knowledge, Skills and Abilities

Skilled in customer service.

Preferred Education

Healthcare or Biological Sciences.

Preferred Experience

Outreach laboratory setting.

Preferred License

No

If yes, what is the preferred licensure/certification?:

NA

Preferred Computer Applications

Microsoft Excel

Preferred Other Computer Applications

Sunquest, CoPath, Epic or other patient records software

Preferred Additional Knowledge, Skills and Abilities

Experience in customer service in healthcare environment.

Knowledge of medical terminology.

Ability in PC/data entry.

Ability to type 50 words per minute

Required fields are indicated with an asterisk (*).