Medical Information Specialist II (Virtual Support)

Inizio Engage; United States; On-site; USD 32,000 - 59,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, and vision coverage

401(k) with company match

Paid time off

Maternity/Paternity leave

Holidays

Recognition programs

Career advancement

Job summary

Inizio Engage is hiring a frontline specialist to deliver virtual or telephonic support to identified clients, patients, and healthcare professionals, providing accurate drug/medical device information. The role emphasizes HIPAA-compliant data handling and empathy in patient interactions.

Requires an RN license and excellent communication, data entry, and organizational skills. The position offers competitive pay, comprehensive benefits, and growth opportunities within a supportive team.

Qualifications

• Current US healthcare professional license: RN
• Excellent verbal, written and listening communication skills
• Ability to join frequent meetings and calls without disruption
• Strong competency with computer navigation and data entry while conversing with customers
• Pleasant telephone manner
• Contact Center or non-clinical healthcare experience preferred
• Ability to work both independently and within a group setting
• Results oriented, excellent organizational skills and ability to work cross-functionally

Responsibilities

• Completely and accurately process and document all Medical Information Requests, Adverse Events and Product Quality Complaints in compliance with Inizio Engage, Client and Federal guidelines and regulations
• Collect demographic data and disposition for product, sample and literature fulfillment
• Maintain excellent quality and productivity standards for all client programs; adhere to program scripts and guidelines
• Accurately collect information required by individual programs and correctly capture in specific program databases
• Exhibit effective communication and tele-management skills
• Converse with callers in an empathetic manner and facilitate the callers in their ability to understand medical terminology, as needed
• Display flexibility within department to maximize utilization, including performing administrative and non-telecommunication duties as needed
• Adhere to all company policies and Standard Operating Procedures
• Possess effective organizational skills, including working on multiple projects simultaneously
• Must safeguard patient privacy and confidentiality by following HIPAA guidelines
• Update and submit resume upon requests for audits

Skills

Communication skills

Phone etiquette

Organizational skills

Listening skills

Education

RN license

Job description

Inizio Engage is hiring a frontline specialist to deliver virtual or telephonic support to identified clients, patients, and healthcare professionals, providing accurate drug/medical device information. The role emphasizes HIPAA-compliant data handling and empathy in patient interactions.

Requires an RN license and excellent communication, data entry, and organizational skills. The position offers competitive pay, comprehensive benefits, and growth opportunities within a supportive team.