Virtual Medical Information Specialist II

Inizio Engage; Northern (KY); Hybrid; USD 32,000 - 59,000; Full time

Benefits offered by this job

Competitive pay

Medical/dental/vision coverage

PTO and 401(k) with match

Disability & life insurance

Company holidays

Job summary

Inizio Engage partners with a leading biotechnology company to deliver patient and provider support in a clinical dialogue. The frontline specialist handles Medical Information requests and privacy protections while maintaining accuracy and quality across programs.

The role emphasizes empathetic caller interactions, data collection, and adherence to guidelines. It offers structured meetings, cross-functional collaboration, and a strong emphasis on compliance and patient confidentiality.

Qualifications

• Current US healthcare professional license: RN
• Excellent verbal, written and listening communication skills
• Ability to join frequent meetings and calls without disruption
• Strong competency with computer navigation and data entry while conversing with customers
• Pleasant telephone manner
• Contact Center or non-clinical healthcare experience preferred
• Ability to work both independently and within a group setting
• Results oriented, excellent organizational skills and ability to work cross-functionally

Responsibilities

• Completely and accurately process and document all Medical Information Requests, Adverse Events and Product Quality Complaints in compliance with Inizio Engage, Client and Federal guidelines and regulations
• Collect demographic data and disposition for product, sample and literature fulfillment
• Maintain excellent quality and productivity standards for all client programs
• Adhere to program scripts and guidelines
• Accurately collect information required by individual programs and correctly capture in specific program databases
• Exhibit effective communication and tele-management skills
• Converse with callers in an empathetic manner and facilitate the callers in their ability to understand medical terminology, as needed
• Display flexibility within department to maximize utilization, including performing administrative and non-telecommunication duties as needed
• Adhere to all company policies and Standard Operating Procedures
• Possess effective organizational skills, including working on multiple projects simultaneously
• Must safeguard patient privacy and confidentiality by following HIPAA guidelines
• Update and submit resume upon requests for audits

Skills

RN License

Verbal & written comms

Data entry

Phone etiquette

Healthcare experience

HIPAA knowledge

Job description

Inizio Engage partners with a leading biotechnology company to deliver patient and provider support in a clinical dialogue. The frontline specialist handles Medical Information requests and privacy protections while maintaining accuracy and quality across programs.

The role emphasizes empathetic caller interactions, data collection, and adherence to guidelines. It offers structured meetings, cross-functional collaboration, and a strong emphasis on compliance and patient confidentiality.