Medical Information Specialist: Educator & Escalation Support

GForce Life Sciences; United States; On-site; USD 60,000 - 80,000; Full time

Job summary

A reputable life sciences company is seeking a Medical Information Specialist to handle medical inquiries from healthcare providers and manage escalated calls from the call center. The ideal candidate will have 1-3 years of experience in providing medical information, excellent communication and interpersonal skills, and proficiency in MS Office. This position is essential for ensuring compliance with FDA guidelines while educating customers about the company's products.

Qualifications

• 1-3 years of experience providing medical information to customers.
• Excellent attention to detail and interpersonal skills.
• Experience with MS Office and MI Systems is a plus.

Responsibilities

• Receives and responds to medical information requests.
• Handles escalated calls regarding products.
• Updates and creates medical letters.
• Maintains legal responsibilities for product-related information.
• Serves as an educational resource for customers.
• Gathers information regarding product complaints.
• Supports interdepartmental projects as needed.
• Provides training to medical information personnel.

Skills

Attention to detail

Interpersonal skills

Communication skills

Negotiation skills

Tools

MS Office

Medical Information Systems

Job description

A reputable life sciences company is seeking a Medical Information Specialist to handle medical inquiries from healthcare providers and manage escalated calls from the call center. The ideal candidate will have 1-3 years of experience in providing medical information, excellent communication and interpersonal skills, and proficiency in MS Office. This position is essential for ensuring compliance with FDA guidelines while educating customers about the company's products.