Medical Information Specialist

GForce Life Sciences; New Jersey; On-site; USD 70,000 - 95,000; Full time

Job summary

GForce Life Sciences is seeking a Medical Information Specialist to support a global pharmaceutical initiative. You will receive, document, and respond to medical information requests from healthcare providers, and update medical letters for products.

Role requires a Pharm D and 2+ years of MI experience, with excellent interpersonal and negotiation skills. Proficiency in MS Office is expected; MI systems are a plus.

Qualifications

• Pharm D required with strong medical information background.
• 2+ years’ experience providing medical information to customers.
• Excellent interpersonal and communication, plus negotiation skills.

Responsibilities

• Receives, documents, and responds to medical information requests from healthcare providers.
• Handles escalated calls from the client’s call center as needed.
• Updates and/or creates medical letters for the client’s products.
• Limits corporate liability by meeting medical, ethical, and legal responsibilities.
• Serves as an educational resource to internal and external customers.
• Identifies initial information on product complaints/adverse events per FDA guidelines.
• Contributes to interdepartmental projects providing medical information.
• Provides assistance/training to other medical information personnel.
• Participates in handling call center escalations (no on-call or after-hours).

Skills

Interpersonal communication

Negotiation skills

Communication

Education

Pharm D

Tools

MS Office

MI Systems

Job description

Our client, a global pharmaceutical organization, has engaged GForce Life Sciences to provide them with a Medical Information Specialist to support a growing, high profile company initiative.

Duties / Expectations of Role

• Receives, documents, and responds to written medical information requests from healthcare providers
• Handles escalated calls from the client's call center regarding products as needed
• Updates and/or creates medical letters pertaining to the client's products
• Limits corporate liability by meeting the medical, ethical, and legal responsibilities of providing product/device-related information
• Serves as an educational resource to both internal and external customers
• Recognizes and gathers, according to FDA guidelines and company policies, initial information regarding any product complaint or adverse event of which made aware during the handling of medical information and medical device inquiries
• Contributes to interdepartmental projects and supports the provision of medical, scientific, and technical information regarding the client's products, as needed
• Provide assistance and/or training to other medical information personnel (i.e. consultants)
• Participate in handling call center escalations (no on-call or after-hours required, however)

Mandatory Requirements

• Pharm D required
• 2+ years’ experience with providing medical information to customers
• Excellent interpersonal, communication and negotiation skills.
• MS Office; Experience with MI Systems a plus, but not required