Senior Medical Information Specialist

Randstad USA; Bedford (MA); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Job summary

A global staffing firm is seeking an experienced Senior Medical Information Specialist for a project-based contract in Bedford, MA. You will be pivotal in the implementation and onboarding of a new Medical Information Contact Center, handling medical inquiries from healthcare professionals and ensuring compliance with regulations. This role requires a Bachelor’s Degree in a scientific field and 5 years of experience in the pharmaceutical industry. Enjoy a stable Monday-Friday schedule with no weekend hours required.

Qualifications

• 5 years of experience in a Medical Information department within the pharmaceutical industry.
• Experience in radiopharmaceuticals, medical imaging, or diagnostic agents.

Responsibilities

• Serve as the primary point of contact for medical information inquiries.
• Monitor and process adverse events and product quality complaints.
• Submit reports for regulatory tracking.
• Assist in the implementation of the Medical Information Contact Center.

Skills

Medical information management

Communication

Attention to detail

Problem-solving

Knowledge of pharmaceutical regulations

Education

Bachelor’s Degree in a scientific field

Tools

Medical Information database

Job description

We’re seeking an experienced Senior Medical Information Specialist for a critical, project-based contract role. This individual will provide essential subject matter expertise and process support during the implementation and onboarding of a new Medical Information Contact Center.

While supporting this key project, you will also serve as a primary point of contact for intaking, triaging, and responding to medical information inquiries from healthcare professionals and patients.

Key Responsibilities

• Serve as the primary point of contact for intaking and triaging all medical information (MI) inquiries received via phone, email, or MIRFs across the product portfolio.
• Monitor and process adverse events (AEs) and product quality complaints (PQCs) in accordance with all SOPs and work instructions.
• Submit reports for Sunshine Act aggregate spend tracking and ensure all interactions strictly adhere to corporate and healthcare compliance guidance.
• Assist in ad-hoc projects, with a primary focus on the Medical Information Contact Center implementation and onboarding.

Minimum Skills and Experience

• Bachelor’s Degree in a scientific field (e.g., PharmD, RN, PhD, Life Sciences) or equivalent working experience.
• 5 years of experience in a Medical Information department within the pharmaceutical industry.
• Experience working with a Medical Information database (e.g., Veeva MedInquiry, IRMS, SciMax MI, etc.) is strongly preferred.
• Experience in radiopharmaceuticals, medical imaging, or diagnostic agents.

Why You’ll Love This Role

• Be a critical part of implementing and onboarding a brand-new Medical Information Contact Center, adding a significant and valuable project to your resume.
• Gain invaluable experience working for a leader in the radiopharmaceutical and diagnostic imaging space, and network with experts in Medical Affairs, Oncology, and Cardiology.
• Enjoy a stable Monday-Friday schedule with no weekend hours required.

Benefits

• Medical insurance
• Vision insurance
• 401(k)