Medical Imaging Field Engineer – Detroit MRI Service

Siemens Healthineers AG; Royal Oak (MI); On-site; USD 64,000 - 88,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Life insurance

Disability insurance (long-term &短

Paid parking/public transportation

Paid time off

Paid sick and safe time

Job summary

Siemens Healthineers seeks a Customer Service Engineer to service MR imaging equipment in the Detroit area. The role blends field service, installation, maintenance, and operator training to ensure peak system performance and customer satisfaction.

This on-site position requires travel within the territory, strong communication, and the ability to manage assets and budgets while maintaining professional relationships with customers and peers.

Qualifications

• Minimum high school diploma, Technical Degree or equivalent experience.
• 3-5+ years of field service experience is desired.
• Must be proficient in the use of tools and service test equipment.
• Strong customer service and communication skills.
• Ability to travel and provide service in assigned geography; willingness to participate in an on-call rotation after training and certification.
• Valid driver's license, ability to drive independently day and night, and good driving record required.
• Physical Requirements: Lifting 50lbs (floor to above waist/head), walking, ladder/stepstool climbing, bending, twisting, sitting work, squatting work, standing work, high-reach, fine grasping manipulation, good vision, and ability to work alone.

Responsibilities

• You will be servicing MR Imaging Equipment in the Detroit, MI area. Customer Service Engineer Level based on prior experience.
• You are in a field-based, customer-facing role that primarily installs, services, maintains and modifies Siemens’ imaging equipment at customer sites.
• You will be responsible for delivering both timely and effective repairs as well as adequate training of operators to ensure optimal system performance, resulting in superior customer satisfaction.
• You will manage financial performance within their territory, meeting or exceeding budget for revenue generation, expense control and inventory management.
• You will manage company assets to include a company car, cell phone, computer, tools, inventory parts, etc.
• Establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately.

Skills

Strong customer service

Communication skills

Travel flexibility

On-call readiness

Independent and team work

Education

High school diploma or technical degree

Tools

Tools and service test equipment

Job description

Siemens Healthineers seeks a Customer Service Engineer to service MR imaging equipment in the Detroit area. The role blends field service, installation, maintenance, and operator training to ensure peak system performance and customer satisfaction.

This on-site position requires travel within the territory, strong communication, and the ability to manage assets and budgets while maintaining professional relationships with customers and peers.