Medical Group Front Desk Specialist

phsorg; Hollywood (NM); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

Presbyterian Healthcare Services in New Mexico is hiring a Medical Group Front Desk Specialist at Lincoln County Medical Center - White Mountain Clinic. The role involves coordinating the patient journey, scheduling appointments, processing referrals, updating patient information, and supporting Advanced Access scheduling to ensure timely care.

Strong organizational and communication skills are essential. The position is full-time, weekday schedule, with benefits included.

Qualifications

• High school (G.E.D) required.
• Previous administrative experience preferred.

Responsibilities

• Schedule patient appointments following guidelines and provide details and preparation instructions.
• Review and coordinate provider schedules to maintain efficient access.
• Verify and update patient demographics, insurance, and registration data.
• Answer calls, take messages, and route information to the team.
• Retrieve and prepare patient records and documents, ensuring HIPAA compliance.
• Enter referrals in Epic and respond to patient inquiries about status and next steps.

Skills

Customer service

Organization

Education

High school diploma or GED

Tools

Epic

Job description

Location Address:
129 El Paso Rd
Ruidoso, NM 88345-6033

Compensation Pay Range:
Minimum Offer $16.33
Maximum Offer $23.15

Now Hiring: Medical Group Front Desk Specialist

Summary:
Be the welcoming connection that helps create a seamless patient experience from start to finish. In this role, you will coordinate each stage of the patient journey by scheduling appointments, processing referrals, updating patient information, and facilitating the Advanced Access scheduling process. Working closely with patients, providers, and care teams, you will help ensure timely access to care while delivering outstanding customer service. Your attention to detail, organizational skills, and commitment to exceptional patient experiences will play a key role in supporting efficient clinic operations and helping patients receive the care they need when they need it most.

Type of Opportunity:

Full time

Job Exempt:

No

Job is based:

Lincoln County Medical Center - White Mountain Clinic

Work Shift:

Weekday Schedule Monday-Friday (United States of America)

Responsibilities:

• Schedule patient appointments in accordance with established guidelines, providing patients with appointment details, preparation instructions, and location information. Monitor daily schedules, place appointment reminder calls, identify missed appointments, and coordinate rescheduling as needed.
• Proactively review provider schedules, identify potential issues or gaps, and take appropriate corrective action to support efficient clinic operations and patient access.
• Verify and maintain accurate patient demographic, insurance, and registration information to ensure a seamless patient experience and timely reimbursement.
• Serve as a primary point of contact for patients and visitors by answering incoming calls, documenting complete and accurate messages, and routing information to the appropriate team members. Provide general information regarding hospital, clinic, and department services, policies, and procedures.
• Retrieve and prepare patient records, forms, and supporting documentation as requested by patients, providers, or care teams. Ensure all activities are performed in compliance with HIPAA privacy and confidentiality standards.
• Build positive relationships with patients, providers, and the community by delivering exceptional customer service. Listen attentively to questions, concerns, and feedback, work to resolve issues promptly, and document patient compliments and complaints through established processes.
• Enter and manage referrals within Epic, supporting care coordination and helping patients navigate the referral process. Initiate approved referrals, distribute required documentation, and respond to patient inquiries regarding referral status and next steps.
• Demonstrate a strong understanding of the Advanced Access scheduling model by monitoring provider schedules, maintaining appointment availability, and making adjustments as needed to maximize patient access to care.
• Collaborate closely with providers, nurses, and care teams to ensure timely patient access. Follow team scheduling and same-day appointment guidelines, generate and track access-related forms, and support initiatives that improve patient flow.
• Recognize and appropriately handle urgent or emergent calls, following EMTALA guidelines and established protocols to ensure patients receive the appropriate level of care and response.
• Participate in department meetings and ongoing training opportunities to stay informed of operational updates, process improvements, and organizational initiatives.

What You’ll Bring

Success in this role requires exceptional organizational skills, attention to detail, strong communication abilities, and a commitment to providing outstanding service. You’ll play an important role in helping patients access the care they need while supporting a positive, efficient experience for both patients and providers.

Qualifications:

• High school (G.E.D) required.
• Previous administrative experience preferred.

Benefits:

• All benefits‑eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short‑term and long‑term disability, group term life insurance and other optional voluntary benefits.

Wellness

Presbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well‑being. Earn gift cards and more by taking an active role in our personal well‑being by participating in wellness activities like wellness challenges, webinar, preventive screening and more.

Why work at Presbyterian?

As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans.

About Presbyterian Healthcare Services

Presbyterian exists to improve the health of patients, members, and the communities we serve. We are