Lead Patient Support - PresNow Urgent and ER Paseo

Presbyterian Healthcare Services; Albuquerque (NM); On-site; USD 25,000 - 42,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Disability insurance

Life insurance

Wellness program

Job summary

Presbyterian Healthcare Services in Albuquerque is hiring a Lead Patient Support for PRESNow 24/7 Urgent and Emergency Care - Paseo. The role oversees patient access operations and partners with supervisors on weekends to ensure smooth registration processes in a high-stress ER environment.

You will train staff, manage queues, and respond to EPIC questions while coordinating with ER leadership to resolve issues and improve workflows.

Qualifications

• High school diploma or equivalent required.
• 2–3 years of healthcare experience with provider interaction.
• Pass EPIC competency with 85% score.
• Familiarity with ICD10, CPT, and medical terminology.
• Strong communication and training abilities.

Responsibilities

• Oversee daily operations for patient access departments.
• Provide leadership coverage on weekends with supervisors.
• Organize workload and monitor queues to ensure completion.
• Train staff and cross-train across departments.
• Assist ER leadership to resolve issues and improve workflows.
• Maintain high level of customer service in a high-stress ER setting.

Skills

Customer service

Communication skills

Training staff

Keyboarding

Microsoft Office

Healthcare experience

Education

High school diploma or equivalent

Tools

EPIC

EMR/EHR experience

Job description

Location Address:6400 Paseo Del Norte NEAlbuquerque, NM 87113

Compensation Pay Range:Minimum Offer $18.33Maximum Offer $30.24

Now Hiring: Lead Patient Support - PresNow Urgent and ER Paseo

Summary:

Build Your Career. Make a Difference. We are seeking a skilled Lead Patient Support position. This position will be under the supervision of the Access Supervisor/Manager. This Lead Patient Access Specialist will maintain open communication with the Supervisor/Manager on issues, opportunities, and situations involving areas of Access Services. This position must respond and relate to the Supervisor/Manager and team as well as internal and external customers of Patient Access Services.Type of Opportunity: Full timeJob Exempt: NoJob is based: PRESNow 24/7 Urgent and Emergency Care - PaseoWork Shift: Varied Days and Hours (United States of America)

Responsibilities:

• The person in this position will oversee the daily operations for departments within the patient access department.
• Partner closely with supervisors to provide leadership coverage and presence to the registration staff on weekends.
• Ensure effective operations by organizing workload, scheduling of staff lunches and breaks, monitoring work ques to ensure work is completed.
• Order Supplies for the departments and make sure forms are stocked.
• Provides training and education to new staff.
• Cross training between all patient access departments, travels to other facilities in CDS to provide coverage.
• Participates in Quality Assurance reviews to ensure integrity of patient data information.
• Utilizes department and hospital policies and procedures to complete assigned tasks.
• Uses effective service recovery skills to solve problems or service breakdowns when the occur.
• Provides exceptional customer service to patients to establish a positive first impression.
• Covers open shifts when needed.
• EPIC subject matter expert to answer employee question.
• Works in high stress environment- emergency room
• Maintains work queues to ensure accounts are completed and removed from DNB.
• Communicates with leadership any issues on weekend.
• Assists leadership with initiatives around daily workflows.
• Runs huddles on weekends.
• Works with ER leadership and clinical departments to resolve any issues.
• Completes other duties assigned by manager.

Qualifications:

• High school or equivalent
• Two to three years of healthcare experience in ambulatory or hospital setting with significant provider interaction
• Familiarity with ICD10, CPT and Medical Terminology
• Two to three years of customer service application in any setting
• EMR/EHR experience preferred
• Must pass EPIC competency for Registration at completion of Epic Clerical Training class
• Requires general knowledge of the customer encounter process which may include scheduling, registration, contract requirements, financial guidelines, coordination of services and billing process in terms of what and how work is to be done as well as why it is done.
• Has demonstrated ability to train staff, understanding different training methods and is able to adjust training method to suit the learner.
• Strong communication skill set verbal and written.
• Demonstrated strong keyboarding skills, ensuring efficient data entry and documentation.
• Knowledge in Microsoft Office Products.
• Pass EPIC proficiency test required with a 85% score at completion of the Epic Training class
• Candidates must be at least 18 years of age at the time of hire

All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits.

WellnessPresbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being. Earn gift cards and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges, webinar, preventive screening and more.

Why work at Presbyterian?

As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans.

About Presbyterian Healthcare Services

Presbyterian exists to improve the health of patients, members, and the communities we serve. We are locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1600 providers and nearly 4,700 nurses.

Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.

AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.

We're Determined to Support New Mexico's Well-Being | Presbyterian Healthcare Services