Patient Access Coordinator – Medical Group Front Desk

Presbyterian Healthcare Services; Ruidoso (NM); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Disability insurance

Life insurance

Voluntary benefits

Job summary

Presbyterian Healthcare Services in Ruidoso, NM, is seeking a Medical Group Front Desk Specialist to welcome patients and coordinate the patient journey from scheduling to referrals, ensuring timely access and accurate records.

You will verify demographics and insurance, handle calls, manage referrals in Epic, and support Advanced Access scheduling while upholding HIPAA and delivering outstanding service. This is a full-time weekday role with a comprehensive benefits package.

Qualifications

• High school (G.E.D) required.
• Previous administrative experience preferred.

Responsibilities

• Schedule patient appointments in accordance with established guidelines, providing patients with appointment details, preparation instructions, and location information.
• Monitor daily schedules, place appointment reminder calls, identify missed appointments, and coordinate rescheduling as needed.
• Verify and maintain accurate patient demographic, insurance, and registration information to ensure a seamless patient experience and timely reimbursement.
• Serve as a primary point of contact for patients and visitors by answering incoming calls, documenting complete and accurate messages, and routing information to the appropriate team members.
• Retrieve and prepare patient records, forms, and supporting documentation as requested by patients, providers, or care teams. Ensure all activities are performed in compliance with HIPAA privacy and confidentiality standards.
• Build positive relationships with patients, providers, and the community by delivering exceptional customer service. Listen attentively to questions, concerns, and feedback, work to resolve issues promptly, and document patient compliments and complaints through established processes.
• Enter and manage referrals within Epic, supporting care coordination and helping patients navigate the referral process. Initiate approved referrals, distribute required documentation, and respond to patient inquiries regarding referral status and next steps.
• Demonstrate a strong understanding of the Advanced Access scheduling model by monitoring provider schedules, maintaining appointment availability, and making adjustments as needed to maximize patient access to care.
• Collaborate closely with providers, nurses, and care teams to ensure timely patient access. Follow team scheduling and same-day appointment guidelines, generate and track access-related forms, and support initiatives that improve patient flow.
• Recognize and appropriately handle urgent or emergent calls, following EMTALA guidelines and established protocols to ensure patients receive the appropriate level of care and response.
• Participate in department meetings and ongoing training opportunities to stay informed of operational updates, process improvements, and organizational initiatives.

Skills

Administrative experience

Education

High school diploma or GED

Job description

Presbyterian Healthcare Services in Ruidoso, NM, is seeking a Medical Group Front Desk Specialist to welcome patients and coordinate the patient journey from scheduling to referrals, ensuring timely access and accurate records.

You will verify demographics and insurance, handle calls, manage referrals in Epic, and support Advanced Access scheduling while upholding HIPAA and delivering outstanding service. This is a full-time weekday role with a comprehensive benefits package.